IT Support Specialist II

Job Description

Job Description

- 6 month contract with potential extensions

- Onsite M-F

The Information Systems Support Specialist II delivers front-line technical support for hardware, software, and network systems, ensuring reliable operation and optimal performance of end-user devices, business applications, and critical production systems. This role responds to incidents, fulfills service requests, and troubleshoots issues to maintain maximum efficiency and uptime for company operations.

Essential Duties and Responsibilities

• Provide Tier 2 support for end-users via phone, email, and in person.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and related IT equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Provide critical support, backup, and disaster recovery for essential manufacturing equipment PCs.
• Support user account management in Microsoft Entra ID, Microsoft Office 365, and other enterprise applications.
• Document incidents, resolutions, and work performed in the IT ticketing system.
• Assist with onboarding and offboarding of employees, including device setup and access provisioning.
• Maintain inventory of IT assets and manage equipment lifecycle.
• Escalate issues as necessary in accordance with ITIL incident management.
• Contribute to IT projects, system upgrades, and process improvement initiatives in collaboration with other IT resources and operations teams.
• Ensure compliance with company IT policies, data security, and privacy standards.

Must Haves:

• Proficient with Windows operating systems, Microsoft Entra ID, and Office 365.
• Familiar iOS and Android based mobile devices, including smart scanners, tablets, and phones. SOTI MDM experience a plus.
• Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems. Experience with N-able and Service Now a plus.
• Experience supporting manufacturing environments or similar.

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.