Shift Leader

Description A Shift Leader is responsible for providing support to managers by acting as Manager on Duty (MOD), handling day-to-day managerial tasks including checking in orders, placing orders, staffing, cash handling, guest management, and opening and closing the restaurant. ShiftLeaders will take orders, run food, maintain a clean and organized dining room, bag and deliver to-go orders, enforce team deployment in the front of house, ensure prep is completed for service, support bartenders as needed, and be the go‑to contact for any issues on shift if managers are not present. DUTIES AND RESPONSIBILITIES Service Greeting guests upon arrival Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between Memorize the menu at your location Able to read readily available recipes to make store‑specific cocktails Cash handling Responsible for handling guest complaints on shift Can cover any FOH position in event of a call out Memorizes Steps of Service for cashier, bar and expo Sanitation/Food Safety Sweep and mop floors Sanitize and wipe down tables and other surfaces Maintain beverage and salsa stations Clean bathrooms Ability to complete internal health audits Follows checklists for opening and closing Check food and equipment temperature to ensure food safety compliance Able to complete line checks and provide feedback when food does not meet spec Leadership Able to open and close the restaurant solo Complete a check out for every FOH team member before they conclude their shift Ensure all prep for FOH is identified at the beginning of the shift and completed by the end of the shift Holds peers accountable to company standards Go to trainer for cashier position at your location Admin Data entry, including invoices Able to properly receive and verify paper and alcohol orders ATTITUDE Friendly Possess a sense of urgency Thoughtful Natural ability to connect with others quickly Intuitive Responsible Curious QUALIFICATIONS Minimum Able to speak English Comfortable working with a team Basic math knowledge, particularly addition and subtraction Able to take constructive criticism Able to handle conflict with potential guest issues Ability to read and follow instructions Good verbal communication skills Comfortable with technology (POS systems, printers, KDS, etc) Able to multitask and prioritise on the fly Conflict resolution, both with guests and team members Preferred Prior experience in a restaurant job Prior experience with Revel, Ctuit, and/or Zenput Can speak English and Spanish Prior management experience Food Manager certification Any local certifications that are required in the store's jurisdiction Requirements PHYSICAL REQUIREMENTS Able to lift 25+ pounds Able to stand on their feet for 8 hours uninterrupted Able to be stationary for multiple hours at a time completing repetitive tasks Able to move quickly throughout the restaurant Able to access and navigate all areas of the restaurant Able to work in excessive heat and cold associated with the kitchen environment #J-18808-Ljbffr