Network Operations Center Technician
NextGen | GTA: A Kelly Telecom Company
We are currently hiring 2 NOC Technicians to support a 24/7 Network Operations Center in Houston, TX. No visa sponsorship is available. C2C/Corp-to-Corp candidates will not be considered. Tuesday–Saturday | 11:30 PM–7:30 AM Monday–Friday | 7:30 AM–4:30 PM Houston, TX Hybrid: 2 days in office – Wednesday & Thursday (required) Key Responsibilities: Troubleshoot and resolve complex network incidents escalated from Tier 1. Support voice, data/IP, Internet, VPN, MPLS, hosted PBX, transport, optical/DWDM, and email issues. Monitor network performance, alarms, and event logs. Work with internal teams, field services, and external vendors to resolve issues. Provide technical updates to customers and maintain accurate ticket documentation. Provision and maintain routers, switches, and firewalls. Serve as an escalation point for challenging network issues and outages. Required Qualifications: 2–5 years of NOC or technical network support experience . Strong knowledge of TCP/IP, LAN/WAN, VLANs, BGP, and OSPF . Experience with network equipment from Cisco, Juniper, Ciena, Adtran, or Fortinet . Experience with network monitoring/ticketing tools such as ServiceNow, ConnectWise, Netcool, or Zabbix . Strong troubleshooting, analytical, communication, and customer-service skills. CCNA, CCNP, Network+, or JNCIA certifications are a plus. #J-18808-Ljbffr
Vacancy posted 15 hours ago
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