Service Operations Coordinator - Inside Sales & Dispatch Focus

Inside Sales & Dispatch FocusPrimary FocusOperational coordination, dispatching, customer communication, schedule ownership, and helping support the continued growth of a fast-paced home service business.If you are:Outgoing and customer-focusedEnergized by fast-paced, team-driven environmentsStrong at juggling priorities and making real-time decisionsComfortable balancing customer communication with operational coordinationLooking for a long-term growth opportunity within a growing business…then this role may be a great fit.Who We AreMr. Handyman of Huntington & Smithtown is a local, family-owned franchise known for top-tier workmanship and a best-in-class customer experience. We’ve grown steadily thanks to a strong team, loyal customers, and a commitment to taking great care of both.As our business continues to grow, we’re looking for the right person to become a key part of our office operations team and grow alongside the company.About The RoleThis is not a traditional receptionist or script-based call-center position.This role combines:Customer communicationDispatching and schedulingInside sales and booking coordinationTechnician supportAdministrative ownershipReal-time problem solvingYou’ll work closely with leadership and play a central role in helping keep the business organized, efficient, responsive, and customer-focused.Initially, this role will work closely alongside our existing office operations structure to help support growing demand and reduce operational bottlenecks. Over time, there is significant opportunity for growth into expanded operational and office leadership responsibilities for the right person.Why Join Us?Fun, friendly, and supportive team cultureCompetitive pay: $25–$30/hr+ based on experience, performance, and operational capabilityPerformance bonus opportunitiesPaid holidays & PTORetirement planAFLAC supplemental insuranceDental & Vision InsuranceTeam-building events and activitiesLong-term advancement opportunitiesOpportunity to grow into future office leadership and operational management responsibilitiesOffice goldendoodle includedWhat You’ll DoThis role is ideal for a high-performing operations-minded professional who enjoys balancing customer interaction, dispatch coordination, scheduling, booking conversations, and operational problem-solving.Success in this role requires confidence, urgency, sound judgment, adaptability, and the ability to keep multiple moving pieces organized throughout the day.Responsibilities Include:Lead customer conversations that result in booked work — not just inquiriesConfidently explain our services, process, and pricing structure in your own wordsAsk the right questions to understand customer needs and set clear, realistic expectationsConvert inbound calls, texts, and emails into scheduled jobsActively manage daily dispatching and technician schedules to maximize productivity and minimize travel timeMake real-time adjustments for job changes, emergencies, and customer needsSupport technicians in the field and serve as a key coordination point between customers and Service ProfessionalsTake ownership of administrative operations to help keep the team organized, efficient, and responsiveAssist with operational processes, reporting, and administrative support tasks as neededHelp ensure customers receive a consistently smooth, professional, and high-quality experience from first contact through job completionWhat We’re Looking ForThe Ideal Candidate Is:Operationally minded and highly organizedCalm under pressure and capable of handling competing prioritiesConfident communicating with customers, technicians, and team membersComfortable making decisions and thinking independentlyNaturally proactive and solutions-orientedAble to absorb information quickly and communicate clearly without relying on scriptsDemonstrates professionalism, sound judgment, accountability, and the ability to remain calm and organized in a fast-moving environmentPreferred Background & Experience5+ years of experience in dispatching, customer service, scheduling, inside sales, office operations, or administrative coordination within a fast-paced environment preferredProven track record of professionalism, reliability, accountability, and strong customer communicationStrong dispatching and scheduling experience preferredExperience in home services, construction, contractor-based businesses, or field service industries is strongly preferredStrong multitasking and operational coordination skillsExcellent phone, text, and email communication skillsTech-savvy and comfortable learning software systems quicklyCRM or ServiceTitan experience is a strong plusLocal to the area and authorized to work in the U.S.Important To KnowWe are not simply looking for someone to answer phones.We are looking for someone who can grow into a key operational role within the business.The right person will help support and stabilize daily office operations today, while having the opportunity to grow into expanded responsibilities and leadership opportunities as the company continues to grow.Sound Like You?We’d love to hear from you.Apply today and take the next step in a role where your communication skills, operational mindset, leadership potential, and customer service abilities are truly appreciated.Additional InformationYou’ll be employed by Mr. Handyman of Huntington & Smithtown, an independently owned and operated franchise. If hired, your franchise owner will be your sole employer. Franchise owners operate independently and may offer varying wage and benefit programs. This job description provides a general overview of the role. #J-18808-Ljbffr Hunter Super Techs - TurnPoint