Patient Accounts Representative I

Patient Account Representative I

Position Title: Patient Account Representative I

Department: Patient Financial Services

Reports To: Director of Revenue Cycle Management

Position Code: - 27280130 - FLSA: - Non-Exempt - ICPA: - Non Covered

Effective Date: 7/10/2025 - Grade: - 5 - Barrier Crimes - Covered

Purpose of Position:

Responsibilities include billing, follow-up and collection of patient accounts and serving as a resource to patients and/or responsible parties regarding patient accounts.

Uphold the organization's vision, mission, and corporate values. Demonstrate understanding of and compliance with organization's policies, procedures, code of conduct and work rules.

Essential Functions:

• Process billing for healthcare services in accordance with federal, state and organizational procedures and protocol
• Answer inquiries regarding past-due accounts, benefits and insurance guidelines
• Contact responsible party to resolve delinquent accounts, prepare payment plans in addition to monitoring adherence to plans and direct accounts to outside collection agencies when necessary
• Provide information for reports to identify and resolve accounts receivable and referral problems
• Perform various administrative duties consistent with job responsibilities to include data entry, filing, archiving, scanning, etc.
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization's values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of billing practices and standards
• Knowledge of health insurance practices

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below:

• Above average customer service and communication skills
• Above average computer and data entry skills

Minimum Requirements:

Education - Degree - Program

High School Diploma or Equivalent

Experience - General (Non-supervisory) - Supervisory

Amount: - 2 year(s) performing work in medical office or hospital setting working with patient accounts and/or billing - 0 (years)

Type: Must have both general and supervisory experience if indicated.

Credentials - Licensure, Certification, Etc.

N/A

Physical Requirements:

• Use hands and arms to operate office or clinical equipment
• Sit more than half the workday
• Stand and/or walk less than half the workday
• Bend, stretch, twist, crouch and/or reach
• View electronic monitors for prolonged periods of time
• Use hands and arms for repetitive motion tasks consistently for more than one hour at a time
• Lift or carry unaided less than 25 pounds
• Push or pull using up to moderate force

Working Conditions:

• Work is conducted in a standard office environment
• No travel is required

Norton Sound Health Corporation