Information Technology Support - Student Worker Program

POSITION SUMMARY
Reporting to the Director of End-User Experience. The Information Technology Support  Student Worker is responsible for is responsible for supporting students, faculty and staff by facilitating classroom technology, trouble-shooting equipment and software issues, and assisting in administrative duties within the operations of the Information Technology Department. Students who are hired must be eligible for the student worker program.

RESPONSIBILITIES
The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

 

• Assist with setup, facilitation and troubleshooting of instructor workstations, audio/visual equipment and software, and web conferencing systems to ensure a smooth experience for instructors.  
• Provide basic technical support to faculty and students when connecting to web conferencing system to promote ease of system use.
• Assist with monitoring and assigning Information Technology HelpDesk tickets to maintain timely communication and execution.
•   Respond to HelpDesk tickets related to Student Portal, Blackboard, and Student email password resets in a timely manner to promote a smooth and efficient end-user experience.
• Assist in schedule making, data projects, phone calls, and other administrative Information Technology tasks to promote efficiency in department operations.

University-Wide Responsibilities

• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).
• Utilize effective communication skills to present information accurately and clearly both internally and publicly.

• Participate in professional development activities that are aligned with University, departmental and individual goals.
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.
• Attend and participate in staff meetings and serve on committees as required.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Perform other related duties as assigned .

QUALIFICATIONS

• Must be enrolled in at least 6 or more credit hours as an undergraduate student OR at least 4 or more credit hours as a graduate student.  

Organizational & Cultural Expectations
At The King’s University, every employee is expected to actively support and advance the University’s mission to integrate Biblical education and practical ministry to shape Spirit-formed individuals who follow Jesus, serve His Church, and are sent to impact the world, by living out our Christ-centered culture in daily work and relationships.
Employees are expected to operate in alignment with The King’s Culture, demonstrated through the following shared expectations:

• Spirit-Formed Leadership
  Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ’s character, embraces accountability, and pursues continual personal and spiritual growth.
• Courageous Collaboration
  Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.
• Gracious Service
  Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

All employees are expected to model these competencies in their interactions with students, colleagues, leadership, and external partners. These cultural expectations guide how we hire, develop, evaluate, and support our community as we work together to reflect Christ in all we do.

Additional Competencies:

• Strong customer service aptitude.
• Proficient with Microsoft Office Suite including Excel.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitask, prioritize and work under pressure
• Ability to interpret and apply policies, procedures, rules and regulations. \Ability to multi-task and meet deadlines/timeline requirements.
• Experience with MacOS and Windows-based devices (required)
• Superior troubleshooting skills
• Excellent interpersonal and communication skills.

Other Requirements

• Criminal Background Verification

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS

• Maintain emotional control under stress
• Lift up to 25 lbs.