Consumer Care Coordinator

Rug Doctor

Overview

The role of Consumer Care Coordinator will handle escalated inquiries, coordinate incident responses, and ensure high-quality service delivery via phone, email, and chat. This role plays a key part in supporting customers, retail partners, and internal teams through various communication channels.

Schedule:

Monday to Friday, 8:00 AM - 5:00 PM.
Working in an office located in Plano, TX (NOT a remote opportunity)

Responsibilities

Key Responsibilities
- Respond to customer, retail, and internal inquiries regarding rentals, products, and support issues via phone, email, and chat.
- Assist Consumer Care team with complex contacts that include, but are not limited to escalated consumers, Better Business Bureau inquiries, and Attorney General Letters that require technical product expertise. Accept escalated contacts from the service team, and place outbound calls to consumers regarding specific product information
- Liaise with stakeholders to update/revise information published online and in the Knowledge Base as product and procedure updates are made.
- Deliver empathetic, professional, and efficient customer service.
- Coordinate and manage the resolution of carpet cleaning incidents with internal teams and external partners including the consumer, operations and legal partners.
- Respond to customer feedback through email and social media platforms.
- Handle call escalations and assist in resolving conflicts with professionalism.
- Accurately document all interactions using multiple computer systems and tools.
- Provide troubleshooting support to field and corporate teams.
- Stay up to date with evolving policies, procedures, and service goals.
- Lead by example and assist in the training and development of customer care team members.

Qualifications

Skills:

Previous experience as a team lead or supervisor in a customer service or call center environment.
Excellent verbal and written communication skills across phone, email, and chat platforms.
Strong multitasking abilities; comfortable using multiple systems simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Skilled in incident escalation, resolution tracking, and documentation.
Ability to adapt quickly in a fast-paced, ever-changing environment.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Consumer Care Coordinator in Plano, TX vacancy

Care Coordinator
...Care Coordinator Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care....
Suggested
Permanent employment
Temporary work
Work at office
Local area
Flexible hours
Innovista Health
Richardson, TX
5 days ago
Pharmacy Care Coordinator I
...Description Job Description Description: JOB SUMMARY : The Care Pharmacy Technician will help our communities thrive by... ...physicians more time to focus on patient care and support care coordination for assigned patient cohorts. The Care Pharmacy Technician...
Suggested
Traineeship
Flexible hours
Afternoon shift
Stellus RX
Plano, TX
8 days ago
MyTelemedicine Patient Care Coordinator - In Office Only (McKinney, TX
$15 per hour
...applications. Speaks on the phone to patients, clients, or consumers, assisting them in determining the urgency of care needed, scheduling consultations with providers.... ...problems. Informs Patient Care Manager or coordinator when potential problem is communicated by patient...
Suggested
Hourly pay
Full time
Part time
Work at office
Immediate start
All shifts
Monday to Friday
Shift work
Night shift
Weekend work
Day shift
MyTelemedicine
Mckinney, TX
3 days ago
Patient Care Coordinator
...Patient Care Coordinator Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk...
Suggested
Work at office
AEG Vision
Parker, TX
3 days ago
Patient Care Coordinator
$40k - $42k
...Posting Details Posting Details Posting Number S06912P Position Title Patient Care Coordinator Functional Title Department Callier Ctr Communication Salary Range $40,000 - $42,000, DOQ Pay Basis Monthly...
Suggested
Full time
Temporary work
Work at office
University of Texas at Dallas
Richardson, TX
1 day ago
Associate Patient Care Coordinator
$16 - $29 per hour
...Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy...
Hourly pay
Minimum wage
Full time
Temporary work
Work experience placement
Local area
Monday to Friday
Reliant Medical Group
Plano, TX
2 days ago
Nurse Care Coordinator - Full Time - Plano, TX
...LVN/RN Nurse Care Coordinator The Nurse Care Coordinator is a dynamic role providing both face-to-face in clinic and telecare services. In this role, the nurse provides non-diagnostic telephone and in person assessment, education, and support services to clients who...
Full time
Weekday work
Human Coalition
Plano, TX
1 day ago
Medical Assistant - Care Coordinator
$20 per hour
...Medical Assistant Care Coordinator Create the future of e-health together with us by becoming a Medical Assistant Care Coordinator. At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing...
Hourly pay
Remote work
Flexible hours
CompuGroup Medical
Richardson, TX
4 days ago
Remote Remote | Customer Care Coordinator | We Will Train You
$40k - $70k
...Position Overview We are seeking a reliable and service-focused Customer Care Coordinator to support client communications and assist with coordination tasks. This role centers on providing timely support, managing inquiries, and ensuring a smooth and positive...
Remote work
Flexible hours
GrabJobs
Plano, TX
4 days ago
Client Care Coordinator
$20 - $30 per hour
...Visiting Angels is looking for a In-Home Care Client Care Coordinator to join our team in our Plano/Lewisville office. MUST HAVE AT LEAST 2 YEARS OF IN-HOMECARE EXPERIENCE. Applicants may contact Agency Director, Angie Goodwin at (***) ***-**** or ****@*****.***...
Full time
Work at office
Remote work
Flexible hours
Afternoon shift
Visiting Angels - Plano/Lewisville
Plano, TX
4 days ago
Care Transition Coordinator - Hospice Sales
...is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact... ...individual contributions and team achievements. Care Transition Coordinator – Hospice Field-Based | Relationship-Driven | Referral...
Work at office
Flexible hours
VitalCaring Group
Allen, TX
3 days ago
Care Ministry Coordinator
...Site Custer Road United Methodist Church is seeking a compassionate, highly organized individual to serve as our part-time Care Ministry Coordinator. This position combines a heart for people with strong administrative and event-coordination skills to help ensure that...
Part time
Weekend work
Day shift
Afternoon shift
United Methodist Communications
Plano, TX
4 days ago
Patient Care Coordinator
...Patient Care Coordinator We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly...
Work at office
Brident Dental & Orthodontics
Mckinney, TX
2 days ago
Associate Patient Care Coordinator
$16.15 - $28.8 per hour
...Patient Services Optum is a global organization that delivers care, aided by technology to help millions of people live healthier... ...Connecting. Growing together The Associate Patient Care Coordinator is responsible for general clinic office functions that...
Hourly pay
Minimum wage
Full time
Contract work
Temporary work
Work experience placement
Local area
Monday to Friday
UnitedHealth Group
Mckinney, TX
2 days ago
Associate Patient Care Coordinator
$16 - $29 per hour
...Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work... ...payment options Communicate effectively with clinical staff to coordinate patient flow and resolve questions or concerns Other duties,...
Hourly pay
Minimum wage
Full time
Temporary work
Work experience placement
Local area
Monday to Friday
UnitedHealth Group
Carrollton, TX
22 hours ago
Dental Office Operations Lead - Patient Care & Scheduling
...Aspen Dental is seeking a Medical Office Manager in Plano, TX, to provide exceptional patient care and oversee office operations. You will work with a dedicated team to ensure the highest quality of care while managing patient appointments and verifying insurance dealings...
Work at office
kozmetickesluzby.vecnakraska.sk - Jobboard
Plano, TX
4 days ago
Associate Patient Care Coordinator
$16.15 - $28.8 per hour
...Job Opportunity Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data,...
Hourly pay
Minimum wage
Full time
Work experience placement
Work at office
Local area
Monday to Friday
UMR
Rowlett, TX
2 days ago
Weekend RN Supervisor: Lead Care Team & Sign-On Bonus
...Center is hiring a Registered Nurse (RN) Weekend Supervisor for morning or evening shifts in Argyle, NY. The role involves overseeing care requirements and fostering a supportive environment for residents and staff. Candidates must possess a valid RN license and at least...
Daily paid
Relocation package
Weekend work
Day shift
Afternoon shift
Washington Center
Plano, TX
1 day ago
Auto Service Manager: Lead Tech Team & Customer Care
Bridgestone Americas, Inc. is seeking an Automotive Service Supervisor to lead service staff, coach technicians, and ensure top-quality customer interactions in a fast-paced retail environment. Responsibilities include scheduling, hiring, training, and maintaining quality...
Bridgestone Americas
Plano, TX
1 day ago
RN Case Manager
...Manager, your voice to influence patient care is valued and empowered at every turn –... ...for promoting patient-centered care by coordinating the plan of care for the patient stay, managing... ..., identity theft protection and consumer discounts Note: Eligibility for...
Temporary work
Monday to Friday
Flexible hours
Weekend work
Day shift
Medical City Dallas
Richardson, TX
22 hours ago
Value-Based Care Quality Coordinator (AWV / TCM Outreach)
...Primor Health dba Rise Health is a multi-state, value-based primary care organization dedicated to delivering proactive, high-quality care to Medicare patients. We focus on prevention, care coordination, and operational excellence to improve outcomes for the communities...
Rise Health Services Inc
Plano, TX
26 days ago
Wound Care Nurse Leader (RN/LVN)
...Cantex in Richardson, Texas is seeking a Treatment Nurse (RN/LVN) to oversee wound care for residents. The role involves assessing and treating wounds, documenting care, and ensuring the highest quality of care. Candidates should have a valid nursing license and experience...
Cantex
Richardson, TX
3 days ago
Resident Medication Aide
$17.5 - $19 per hour
...Resident Medication Aide Do you have a heart for providing exceptional care to seniors and fostering a warm, homelike atmosphere? We have excellent opportunities for full-time Resident Medication Aides who are dedicated, compassionate, and ready to make a difference...
Full time
Part time
Monday to Friday
Shift work
Weekend work
The Aspenwood Company
Plano, TX
22 hours ago
Nurse Manager of Progressive Care
...ready to manage in a new era as a Nurse Manager of Progressive Care where building a healthier tomorrow is more than a job? Our Medical... ...pet care, home and auto repair, event planning and more ~ Consumer discounts through Abenity and Consumer Discounts ~ Retirement...
Full time
Temporary work
Part time
Flexible hours
Medical City Plano
Plano, TX
-101
Hospital Clinical Educator
...where you'll play a pivotal role in planning, developing, and coordinating in-service education programs for all staff. Beyond the professional... ..., we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will...
Full time
Part time
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Weekday work
Encompass Health
Richardson, TX
2 days ago
Social Worker (Mental Health Consultant)
...interventions. Provide evidence-based treatment, including behavioral, cognitive, and motivational approaches. Provide primary care providers and staff regular and concise feedback on the status of referred patients, to include recommendations for team-based care....
US Department of War
Richardson, TX
1 day ago
Social Worker (Mental Health Consultant)
About The Position This is an open continuous announcement. Multiple vacancies exist and may be filled from this announcement at any of the locations listed. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available...
US Government Jobs
Richardson, TX
1 day ago
Elderly Caregiver
...We are currently seeking caregivers (Personal Care Attendants) who are compassionate, able to communicate effectively and are reliable to provide care for participants in their Supported Living settings in San Leandro. The successful Full-time candidate will receive...
Full time
Part time
Live in
Shift work
TradeJobsWorkforce
Plano, TX
22 hours ago
Registered Nurse Med Tele Supervisor
...protection, legal counseling, long-term care coverage, moving assistance, pet insurance... ...repair, event planning and more ~ Consumer discounts through Abenity and Consumer Discounts... ...Qualifications The Clinical Nurse Coordinator (CNC) ensures and delivers high quality,...
Hourly pay
Full time
Temporary work
Part time
Flexible hours
Shift work
Medical City Plano
Plano, TX
-101
CDU Registered Nurse Supervisor
...passionate about delivering patient-centered care? Submit your application for MS PCU... ...repair, event planning and more ~ Consumer discounts through Abenity and Consumer Discounts... ...The Clinical Nurse Coordinator (CNC) delivers high quality, patient-centered...
Full time
Temporary work
Part time
Flexible hours
Shift work
Medical City Plano
Plano, TX
-101

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Consumer Care Coordinator. Be the first to apply!