Service Technician

Job Description

Job Description

RBB

Job Description 

Job Title: Service Technician 

Department: Engineering 

Reports To: Operations Manager 

FLSA Status: Non-Exempt

SUMMARY:

Coordinate service and repair jobs, monitor paperwork, start to finish, support other departments in technical areas. Test, debug and repair products. Should have knowledge of assembly & test procedures as well as SMT and through-hole rework procedures. Should be able to inspect each product by either in process or final inspection as well as be able to replace components and repair circuit boards and assemblies to the customer’s and RBB Systems standards. 

ESSENTIAL FUNCTIONS AND DUTIES:

This list describes the general task expectations. Other duties may be assigned. 

• Test, debug, and repair of products.
• Follow paperwork from start to finish. 

• Provide technical assistance to Production, Quality Control, Engineering & Panels.

• See that each customer is serviced, quickly, confidently, and completely.
• Know how to read and understand schematics & BOM’s.
• Work with third party inspectors.
• Assist Production for the build of test jigs, and other tools.
• Assist in generation of test procedures.
• Replace components and repair circuit boards.
• Work under microscope.
• Inspect to appropriate quality standard.
• Follow all quality procedures
• Ability to hold IPC 7711/7721, J-STD-001, & A-610 certifications 

SUPERVISORY RESPONSIBILITIES:

Include but are not limited to the following list: None 

ACCOUNTABILITIES AND BASIS FOR EVALUATION: 

• Warranty & Service Report.
• Product repairs.
• Troubleshooting.

JOB SPECIFICATIONS AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities :

• Ability to follow instructions and work with minimum supervision.
• Able to complete paperwork and procedures in a neat and readable format.
• PCB rework training or on the job experience.
• Technical knowledge and familiarity with various components. 
• Familiarity with discrete components.

• Familiarity with IPC standards.

Education and Experience:

• Two years of electronics training or equivalent on the job experience

• Experience in all areas of assembling electronic circuit boards

Physical requirements and work conditions: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting, bending and standing for long periods of time. 
• Lift items up to 20 pounds.
• Visual acuity with small parts.