ServiceNow Developer

Sr Lead ServiceNow Developer ITSM ITOM ITAM -12+ years. Chicago, IL: Day one onsite Visa Type - USC,GC or GCEad. Hands-on expert with ITSM , ITOM, ITAM ITSM Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management Design and configure service catalog items for infrastructure services Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms Integrate ServiceNow with monitoring, alerting, and external ticketing tools Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices. Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements. Configure and maintain infrastructure knowledge articles and runbooks Create operational and SLA compliance reports and dashboards Support UAT, go-live, hyper care, and stabilization activities ITOM Implement and manage Discovery for on-prem and cloud infrastructure Configure CMDB classes, relationships, and data models aligned to infrastructure Perform CMDB health checks (completeness, correctness, compliance) Configure event ingestion, alert correlation, and noise reduction Enable service maps for critical infrastructure and business services Integrate monitoring tools for event and performance visibility Build ITOM dashboards and operational performance reports ITAM Configure Hardware and Software Asset Management modules Define and automate asset lifecycle workflows (procure to retire) Support asset imports, normalization, and data quality Align assets with CIs and ensure reconciliation accuracy Implement license compliance, usage tracking, and optimization Configure audit, reconciliation, and governance processes Generate asset, license, and compliance reports #J-18808-Ljbffr