Consumer Affairs Specialist

Strategic Performance Specialist - Automotive RefinishLOCATION Anaheim, CA, USA Los Angeles, CA, USA San Diego, CA, USA, 92121 COMPANY Surventis LLC JOB FIELD Marketing & Sales JOB TYPE Permanent JOB ID 145428 FLEXIBLE WORK OPTIONS RemoteNew finish, proven expertise. Bolder ambition. If you're someone who inspires others, owns their impact, and wants to elevate what they do, you'll fit right in. Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding. Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.Drive Growth. Build Partnerships. Shape the Future of Collision Repair. At Surventis, we help collision repair organizations improve performance, drive operational excellence, and accelerate profitable growth. Through industry-leading refinishing solutions, technical expertise, business consulting, training programs, commercial capabilities, and digital technologies, we partner with collision repair businesses to help them compete and win in an increasingly complex market.As the collision repair industry continues to evolve and consolidate, Surventis is investing in strategic growth initiatives focused on Multi-Shop Operators (MSOs) and large multi-site collision repair organizations across North America. We are seeking a highly motivated, results-oriented professional to lead technical and product performance efforts with some of the industry's most influential organizations. We are looking for a Strategic Performance Specialist to join our Automotive Refinish team.The Strategic Performance Specialist partners with strategic collision repair customers to improve product performance, optimize operations, and drive measurable business results through technical leadership and consultation. As a Strategic Performance Specialist, you will...Lead performance improvement initiatives for key MSO accounts.Partner with customer leadership teams to improve business results.Conduct advanced diagnostics and root-cause analysis.Improve cycle time, quality, efficiency, and profitability.Support long-term account growth and retention strategies.Resolve complex technical and operational challenges.Lead training and performance development programs.Coach technical teams and distributor resources.If you have:10+ years of automotive refinish experience, including advanced refinish application techniques, root-cause analysis, and performance-driven problem solving.Advanced technical leadership expertise with a proven ability to drive process improvement and solve complex operational challenges.Experience engaging executive-level stakeholders and influencing strategic business decisions.Strong analytical skills with the ability to convert data and findings into actionable recommendations.Experience developing training programs, standardized processes, and operational best practices.Insight into customer strategies, operational trends, and business performance drivers.Exceptional communication, presentation, negotiation, relationship-building, and stakeholder management skills.The ability to work independently in a remote, customer-facing, field-based environment.Strong organizational skills with the ability to manage multiple complex opportunities simultaneously.Willingness and ability to travel up to 60% throughout assigned strategic account locations.Residence near a major metropolitan area and commercial airport.A valid driver's licenseHands-on automotive refinish application experience with a strong understanding of body shop production processes and workflow optimization preferred.Experience analyzing and improving key performance indicators (KPIs), including cycle time, touch time, quality, throughput, efficiency, and profitability preferred.Proficiency with CRM platforms, pipeline management processes, forecasting tools, and business analytics preferred.Privacy statement Surventis takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process.Pay transparency Surventis is committed to pay transparency practices. The competitive Pay Range for this role is $80,000 - $110,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.Equal employment opportunities We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.Notice regarding responsibility and data processing The job offers published on this platform relate exclusively to positions at Surventis LLC. BASF Group operates this platform solely as a technical service provider under a Transitional Service Agreement following the divestment of the Coatings division, effective July 1st 2026, now Surventis. The employer and contracting party for the advertised positions is exclusively Surventis LLC. Surventis LLC alone is responsible for the content of the job adverts and the decision regarding applications. Data Protection The processing of your personal data is carried out by Surventis LLC as the controller within the meaning of any applicable data privacy laws. BASF Group acts as a technical service provider in this respect and processes data exclusively on behalf of Surventis LLC . Further information can be found in the privacy policy coatings privacy policy incl. Contact details. BASF Corporation