Field Logistics Specialist (Braintree, MA)

Life Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living. The Field Logistics Specialist is an on‑site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors. The Field Logistics Specialist will focus on product delivery, re‑stocking, maintaining inventory levels, and resetting instruments pre‑ and post‑surgery. Acquiring a good working knowledge of company products, operating systems and procedures is critical. What will you be doing? Plan, schedule, and prioritize upcoming surgery procedures needed for the district office. Assign local pickups and deliveries with respect to time‑sensitivity of each and distances to be traveled by mobile field logistics personnel. Ensure necessary paperwork is processed for shipments handled. Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups. Proactively identify errors and omissions in deliveries/pickups to eliminate redundancy. Communicate effectively and professionally with Office Staff, Sales Representatives and all third‑party end‑users, including but not limited to Hospital Receiving, Central Processing and Operating Room Staff. Field customer complaints and communicate them as necessary to OSC staff. Dress in a professional manner as a representative of the company, which may entail wearing Smith & Nephew logoed apparel at the discretion of the supervising manager. When not directly engaged in courier responsibilities, assist in Office, Sales and OSC duties as required. Work with the District OSC staff and Inventory Specialist to analyze and decide the best options for local delivery based on time, cost and vehicle availability, with respect to multiple locations and extremely time‑sensitive shipments. Route shipments via the most appropriate method and confirm updated delivery. Carry a cellular phone on person at all times to communicate effectively regarding pickups and deliveries. Overtime/call will be required to accommodate emergency situations and facilitate changing surgical schedules. What will you need to be successful? Minimum two years of college with classes in operations, customer service or distribution desired. In lieu of college classes, a combination of education and related experience totaling four years is required. A 4‑year bachelor's degree is preferred. You. Unlimited. Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website ( Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training: Hands‑On, Team‑Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more! The anticipated base compensation range for this position is $22.83/h – $34.25/h USD hourly. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP. Smith+ Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. #J-18808-Ljbffr Smith+Nephew