Customer Service Manager - State Farm Agent Team Member

Jose Herrera - State Farm Agent

Job Description

Benefits:

Retirement Saving Match
Competitive salary
Flexible schedule
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Parental leave
Bonus based on performance

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.

QUALIFICATIONS:

5+ years of experience in customer service.
Leadership and organizational skills.
Communication and problem-solving abilities.
Property & Casualty insurance license.
Not required, but a PLUS: Bilingual Spanish.

Flexible work from home options available.

Apply

Vacancy posted 7 days ago

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