Procedures Coordinator

Salary : $64,729.60 - $90,667.20 Annually
Location : Saint Paul, MN
Job Type: Full Time
Job Number: 26-01778O
Department: Department of Safety & Inspections
Opening Date: 05/11/2026
Closing Date: 6/1/2026 11:59 PM Central


About the Position


The City of Saint Paul Department of Safety and Inspections is hiring a Procedures Coordinator to perform advanced-level technical work involving department specific software applications and customer support services for automated information systems.


The DSI Procedures Coordinator must have an advanced ability to train and work with staff throughout the department to maximize the capabilities of department specific technology. Works under the direction of the Business Improvement Supervisor to improve staff efficiencies and performance. Individuals should possess an advanced ability to recognize areas where department specific technology can be improved to enhance customer service. The candidate should have a strong ability to learn new operating systems and integrate department needs. Candidates should possess a strong ability to communicate effectively with diverse stakeholders, team members, and others outside of the department.

Here's what you can expect to do:

• Assess and analyze technology problems, troubleshoot issues, coordinate problem resolution and performance improvement plans with City Information Services.
• Design and implement procedural solutions and may design and coordinate software solutions.
• Develop appropriate procedures and processes in support of department-specific software.
• Create and maintain user guides, protocols and procedure manuals related to software systems.
• Provide technical support and training, identify and make recommendations to management regarding process and procedural improvements.
• Coordinate software development and improvement projects for the department.
• Develop custom reports which measure statistical data related to budget and performance indicators.
• For more information and essential functions, see our and

Information Specific to this Position:
This position is expected to be in office Monday through Friday, reporting to 375 Jackson Street, Saint Paul, MN.


Our Benefits: We offer competitive wages, and a variety of , including health insurance, retirement contributions and paid vacation and sick time.


The eligible list created from this assessment will also be used to fill Procedures Coordinator positions as they become available in various departments within the City.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us.We encourage you to apply as we are most interested in finding the best candidate for this job.

Position Requirements


Four (4) years' experience providing technical customer support services for department software applications and information systems.

An Associate Degree in Business Administration, information services or a related field is preferred and may be substituted for up to two (2) years of the required experience.

How to Apply

1. Submit a City of Saint Paul online application by the closing date.
2. Upload the following required document via the online application system. You will not be able to submit your application without these documents attached. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
   • A resume - please ensure your vacancy related experience is documented

First time applying online? Read our


Need technical support? For help with the online application, please call View phone number on click.appcast.io.

Learn more about our Hiring Process
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and your resume. Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.


Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.


Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Pre-Employment Screening: This position requires a credit check, drug test, and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.

Human Resources Contact Information: Danni Smith at View phone number on click.appcast.io
Email:


The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran's Preference : If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application.


Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.
The City of Saint Paul offers a competitive benefits package for permanent, certified positions. Temporary positions are not eligible for benefits.

Benefits vary with each position and the collective bargaining agreement. Benefits may include:

City Paid Benefits

• Health Insurance
• Vacation/Holidays
• Sick Leave
• Life Insurance
• Subsidized Metro Bus Pass
• Deferred Compensation
• Retirement Program

Optional Benefits

• Dental
• Flexible Spending Accounts
• Disability Insurance
• Accidental Death and Dismemberment Insurance
• Long Term Care Insurance

For a detailed overview, visit
01


The thorough completion of the supplemental questions is very important in the screening and assessment processes. Therefore, a lack of detail and explanation in the supplemental questions and in your application, may result in failure or disqualification for this position. In addition, documentation of work experience referred to in the supplemental questions must be included in the application. Your education, training, and experience are subject to verification.I understand that giving false information, failure to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification from this position.

• Yes

02


Which of the following represents your highest level of completed education?

• High School diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• None

03


How many years of experience do you have providing technical customer support services for department software applications and information systems?

• Less than one year
• One year but less than two years
• Two years but less than three years
• Three years but less than four years
• Four years or more
• None of the above

04


Which of the following systems do you have professional experience with? (Check all that apply)

• Permitting and Licensing
• Plan Review
• Management Systems
• Security Video Monitoring
• Animal Services and Shelter Management
• Call Center Data Management
• Apple iOS
• Microsoft Office Suite
• Other
• None of the above

05


In detail, describe your experience indicated in the previous question. Include information about a time you may have trained employees on a system, learned a new system, and your ability to adapt to learning new software.
06


Please describe how you have planned and managed projects to complete project goals and objectives.Provide one example of a project and include details, such as steps taken to adhere to the project timeline and budget, communication strategies used, and any challenges encountered.
07


What strategies, communication tools or techniques do you use to ensure that you are effectively explaining technical concepts while delivering excellent customer service to all internal and external customers?
08


I am currently a Right Track Worker or have been employed by the City of Saint Paul as a Right Track Worker in the past.

• Yes
• No

09


RECRUITMENT: How did you first find your way to our website to apply for this position? (check all that apply)

• City of Saint Paul website
• City of Saint Paul employee
• City of Saint Paul job interest card
• City of Saint Paul walk-in
• City of Saint Paul Posted! newsletter
• City of Saint Paul Gov.Delivery notifications
• Friend or family member
• League of Minnesota Cities website
• Governmentjobs.com website
• LinkedIn
• Facebook
• X (formerly known as Twitter)
• Indeed.com website
• ZipRecruiter
• Pollen website
• MinnesotaWorks.net
• College or University
• Community organization
• Job fair
• Professional association
• Saint Paul Elevate Session
• People of Color Career Fair
• Other

10


RECRUITMENT: If not indicated above, please specify where you heard about the position (e.g., specific organization/website name, City of Saint Paul employee name).
11


Are you currently a Saint Paul resident?

• Yes
• No
• Prefer not to answer

12


If you indicated "yes" as a current Saint Paul resident, please indicate your zip code.
Required Question