Electrical Quality Specialist

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Reporting To Customer Quality Lead Work Model Onsite, Richmond, VA Your Role and Responsibilities As an Electrical Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high‑quality products and services in a dynamic and fast‑paced environment. Key Responsibilities Ensure adherence to electrical safety standards while working on equipment, prioritizing both personal and team safety; Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively. Analyze defective products returned by customers and prepare detailed 8D/analysis reports, communicating findings and solutions directly to customers; Visit customer sites as required to resolve complaints, provide technical support, and gather first‑hand insights into product performance. Visit customer sites to proactively address potential issues, gather feedback, and strengthen customer relationships; Follow up with service teams to collect defective materials, perform root‑cause analysis, and drive continuous improvement in products and processes. Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency; Uphold ABB’s core values of safety and integrity, taking ownership of your actions and demonstrating care for your colleagues and the business. Qualifications for the role Bachelor degree in Electrical or Electronics engineering or related engineering field PLUS minimum of 4 years of experience in a manufacturing OR quality control environment Hands‑on experience with transformers, PDUs, STSs, and UPS products, a plus. Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs) Skilled in using electrical test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable Knowledge of industry standards such as UL1561, NEMA ST‑20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2, a plus Practical experience with MS Power Platform, a plus Candidates must already have work authorization that would permit them to work for ABB in the US. More About Us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions. Why ABB? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. What's In It For You We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. EEO Statement ABB is an Equal Employment Opportunity and Aff…(EEO) statement text omitted for brevity) Benefit Summary For Eligible US Employees [excludes ABB E‑mobility, Athens union, Puerto Rico] Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time Off Salaried exempt positions are provided vacation under a permissive time away policy. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe. #J-18808-Ljbffr