Care Coordinator

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Responsible for scheduling and/or billing of associates and services. Serves as a lead to other schedulers in a given BAH agency and/or multiple BAH agencies. Supports Agency Leader in signing new client's admissions, and recruiting, hiring, and training of new associates.

1. Serves as a point of contact and resource to other schedulers. Coordinates and schedules services for BAH clients and ensures adequate staffing coverage for the provision of services on a day-to- day basis.
2. Ensures that community and corporate policies are disseminated and followed by all associates.
3. Offers Brookdale at Home services to potential clients as needed and within professional and state guidelines.
4. Coordinates alternative resources for associates and families.
5. Assists the Director or designee in the recruiting, hiring, orientation and training of new associates.
6. Sign new client's admission paperwork as delegated by the Agency leader
7. Markets the Brookdale at Home (Home Care Agency) agency to any appropriate audience.
8. Reports all accidents and/or incidents to the Director or designee immediately. Ensures all required reports are completed accurately and in a timely manner.
9. Completes administrative reports as necessary and submits to manager.
10. Ensures complete and correct billing information is provided to the Director.
11. Conducts and receives calls from current clients and/or their families for quality assurance and satisfaction of BAH services being provided as well as determine if there are other BAH services that may be requested and/or needed by the client.
12. Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
13. Manages on-call/after hours business needs as assigned.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

1. High school diploma or General Education Degree (GED) required.
2. A minimum of 1 year experience in an office setting required.
3. One year supervisory experience required.
4. Two years of experience working with older adults or in a related healthcare setting preferred.

Certifications, Licenses, and Other Special Requirements None

Management/Decision Making

Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills

Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.