Director, Operations National Accounts

Description

Are you motivated by:

• Successfully leading complex multisite on-site installation programs
• Building and leading highperforming project management teams and scalable processes
• Owning a P&L and driving real financial impact to The Corporation
• Being the operational foundation to support scaling a fastgrowing business
• Turning ambitious commitments into flawless execution and meaningful financial results

then this is the kind of role where youll do the best work of your career!

Youll have the autonomy to shape the operation the visibility to influence strategy with executive level and the opportunity to build something enduring. If youre the kind of operations leader who thrives on complexity scale and building something that matters this role will feel like stepping into your sweet spot.

Role Summary

Working closely with the VP of Sales the Director of Operations is responsible for leading the endtoend execution of largescale commercial product installations across multiple regions. This role oversees project management field/site execution strategy resource planning and crossfunctional coordination to ensure flawless delivery exceptional customer experience and strong financial performance. The Director owns the full P&L for the installation business driving operational efficiency margin improvement and sustainable growth.

Key Responsibilities

Operational Leadership

• Lead a team of PM professionals managing all operational functions supporting large commercial product installations including project management field execution logistics and vendor/customer coordination.
• Build optimize and scale operational processes that ensure consistent highquality delivery across multiple concurrent projects.
• Develop capacity planning workforce allocation and scheduling strategies to optimize utilization and meet customer timelines.

Project & Program Management

• Ensure full optimization of our PM team managing the planning execution and closeout of complex installation projects ensuring scope schedule and budget alignment.
• Implement project governance frameworks risk mitigation plans and performance tracking mechanisms.
• Serve as executive sponsor for major customer deployments ensuring alignment between internal teams partners and client stakeholders.

Financial & P&L Ownership

• Own full P&L for the installation business including revenue forecasting cost management margin optimization and financial reporting.
• Analyze operational performance metrics and financial results to identify opportunities for efficiency cost reduction and profitability improvement.
• Partner with Finance to develop annual budgets forecasts and longrange operational plans.

Team Leadership & Development

• Lead mentor and develop a highperforming operations and project management team.
• Establish clear performance expectations KPIs and accountability mechanisms.
• Foster a culture of people leadership quality continuous improvement and operational excellence.

CrossFunctional Collaboration

• Partner closely with Sales Product Engineering Supply Chain and Customer Success to ensure seamless execution from contract to installation.
• Provide operational insights to inform product design installation standards and customer experience improvements.
• Manage relationships with thirdparty contractors integrators and service partners.

Process Improvement & Operational Excellence

• Drive continuous improvement initiatives using datadriven methodologies (Lean Six Sigma etc.).
• Standardize installation procedures documentation and quality controls across all regions.
• Implement tools and systems that enhance visibility efficiency and scalability of operations.

Qualifications

• 10 years of operational leadership experience with 15 or more direct reports ideally in commercial installations construction product deployment or largescale field services
• Proven track record managing complex multisite installation programs with strict timelines and budgets.
• Demonstrated experience owning and improving a full P&L.
• Strong analytical financial and strategic planning skills.
• Exceptional people leadership communication and stakeholdermanagement abilities.
• Experience building leading and scaling highperforming operational teams.
• Strong working knowledge of an ERP such as Oracle having a PMP or Six Sigma certification is an asset

Required Experience:

Director