Investment Services Manager

Investment Services Manager

Manage the overall relationship of assigned managed agency accounts. Represent RBC Rochdale in various business activities and maintains contacts with clients, administrators, trustees, co-trustees, beneficiaries, attorneys and others regarding accounts. Work closely with portfolio managers, bankers, and others in providing high quality service and ensures compliance with all statutory requirements.

Investment Administration: Manage a portfolio of assigned client account relationships in accordance to client direction, bank policies and external regulations. Communicate and meet with clients on a proactive basis and respond to their inquiries in a timely and accurate manner ensuring delivery of quality Investment Services. Coordinate and organizes periodic client meetings ensuring that all City National Bank and RBC Rochdale team members (Portfolio Managers, Bankers, Wealth Advisors, etc.) are represented. Confer with administrators, trustees, co-trustees, beneficiaries, attorneys, and others regarding accounts. Work with Portfolio Managers and Bankers/Wealth Advisors to recommend, and upon client approval, implement plans to improve the quality of client account; ensuring recommendations are consistent with account objectives and client investment strategies. Develop new relationships directly and in partnership with Private Bankers/Wealth Advisors externally through referrals from clients and Center of Influences, personal community involvement, and from internal partners. Ensure that all accounts comply with BSA/KYC requirements, cash management in order to meet client's investment expectations and cash requirements, monitoring compliance with investment policies, trade settlement, income collection, corporate actions, and coordinating and attending regular client meetings. Ensure that all tax reporting is being done timely and accurately. Interface with executive and senior level management within the Bank as well as bank relationship managers, team leaders and business development officers on sales related issues, processes and activities. Participates in outside activities in order to ascertain community needs consistent with the Community Reinvestment Act Program.

Risk Management and Compliance: Follow appropriate Regulation 9 process. Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications. Comply with the regulatory requirements established by the Office of the Comptroller of the Currency (OCC) as well external and internal auditors and the WMS Compliance Officer. Assure that trust policies and procedures coincide with division and bank objectives.

What do you need to succeed?

Required Qualifications*:

• 5 years of experience in an investment management or trust environment
• 4 years of experience in a financial services organization
• Microsoft Office (Word, Excel, PowerPoint, Outlook)

Additional Qualifications:

• Bachelor's Degree in Business, Finance or related area preferred, or equivalent 3 to 5 years work experience.
• Basic understanding of trust laws and regulations as they relate to the proper accounting of principal and income and tax requirements.
• Excellent organizational and problem solving skills.
• Experience with SEI's Trust 3000 Trust Accounting System.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills.

What's in it for you?

Compensation: Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks: At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

About Us: Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

Inclusion and Equal Opportunity Employment: City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.