Manager Tow Truck Shop Rocky Mount, NC

Job Description

Job Description

**Job Title: Manager - Tow Truck Shop**

**Location:** Rocky Mount, NC

**Company Overview:**
Join our dynamic team at Alpha Omega Advisement LLC, a leader in roadside assistance and towing services. We are committed to providing exceptional service and support to our customers, ensuring their peace of mind during vehicle breakdowns. We are looking for a driven and experienced Tow Truck Shop Manager to oversee the daily operations of our shop and lead our team to success.

**Job Summary:**
As the Tow Truck Shop Manager, you will be responsible for managing all aspects of the shop, ensuring efficient and effective operations. You will lead a team of skilled technicians and support staff, maintain high standards of safety and customer service, and work to exceed performance targets. Your expertise in fleet management, a keen eye for detail, and strong leadership abilities will be critical in driving the success of our operations.

**Key Responsibilities:**

- Oversee the day-to-day operations of the tow truck shop, ensuring all services are performed with efficiency and accuracy.
- Manage and lead a team of tow truck operators, mechanics, and administrative staff.
- Develop and implement operational strategies to optimize shop performance and maximize profitability.
- Ensure all vehicles and equipment are maintained in excellent condition and in compliance with safety regulations.
- Coordinate with customer service teams to ensure exceptional customer support and satisfaction.
- Monitor inventory levels, order supplies, and manage budgets to control costs effectively.
- Develop schedules, assign tasks, and manage job performance of shop personnel.
- Implement and enforce safety protocols and conduct regular safety training.
- Analyze operational metrics and prepare reports for senior management.
- Foster a positive and collaborative work environment that promotes teamwork and growth.

**Qualifications:**

- Proven experience in a managerial role within the automotive or towing industry.
- Strong knowledge of tow truck operations, fleet management, and vehicle maintenance.
- Excellent leadership and team management skills.
- Strong problem-solving abilities and attention to detail.
- Exceptional communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using fleet management software and Microsoft Office Suite.
- Valid driver's license; CDL preferred.

**Benefits:**

- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for career growth and professional development.
- Employee discounts on services.

**How to Apply: **

Alpha Omega Advisement LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.