Field Service Technician - OK

Join the Game: Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you! What You’ll Do: Tech‑Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment. Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly! Report Wizard: Complete paperwork and reports in a timely, detailed, and accurate manner. Customer Service Champion: Provide “best‑in‑the‑business” service to our customers, both internal and external. Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed. Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game. On‑Call Rotation: Be part of a weekly on‑call rotation with your fellow technicians—because sometimes the game needs you 24/7. Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high‑energy environments. What You’ll Bring to the Table: Education: High School diploma or GED. License to Drive: A valid driver’s license and vehicle insurance. Tech Skills: A problem‑solving mindset with basic knowledge of AC/DC electronics and computer networking. Experience: Knowledge in electronics/computer networking (gaming experience is a bonus). Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office (Word, Excel, Outlook). Flexibility: A sometimes‑changing schedule and the ability to work mornings, nights, weekends, and holidays as needed. Compliance: Ability to get licensed through the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. What You’ll Love About This Role: Adventure Awaits: Traveling to the different casinos and customers in your territory. Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time. Techs Unite: Work with the latest and greatest casino gaming equipment. Hands‑On Work: It’s a job where you’ll roll up your sleeves, use your hands, and solve real‑time challenges—no desk job here! Physical & Work Environment: You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (teamwork is essential). Work environments may vary; get ready for the adventure of working in different settings—sometimes non‑climate‑controlled. All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE). AGS is an equal opportunity employer. Job Snapshot Job Type: Field Service/CSC/TAC Date Posted: 05/11/2026 #J-18808-Ljbffr Ags-LL