Hr analyst ii

Are you an ambitious, determined HR professional looking to make a genuine difference? A leading organization is seeking an HR Services Advisory Specialist to serve as the vital heartbeat of their HR delivery team.

In this role, you will be the primary point of contact for recruitment teams, managers, employees, and internal HR members. This isn't just about processing requests-it's about delivering an outstanding, high-end user experience, proactively advising leadership, and ensuring complete resolution of HR inquiries through meticulous tracking and tracing.

Key Responsibilities

• First-Class Support & Resolution: Act as the primary contact for all service-related HR inquiries. Manage, track, and trace tickets to ensure end-to-end resolution while providing an exceptional customer service experience.
• Proactive HR Advisory: Offer proactive advisory services on HR processes to line managers and HR Business Partners (HRBPs).
• Business Partnership & Insights: Stay deeply knowledgeable about business operations, organizational structure, and key stakeholders. Maintain regular contact and conduct reviews with assigned HR teams, demonstrating a sharp awareness of site-specific strategies, challenges, and nuances.
• Quality Assurance: Monitor the quality of transactional work produced by HR Hubs and keep a close eye on key HR service metrics.
• Project Collaboration: Lend your expertise to site-specific HR projects as needed, maintaining a comprehensive working knowledge of both global and local HR policies.
• Ad-Hoc Strategy: Provide dynamic support and advice during critical HR calendar events and annual cycles.

salary: $28.75 - $33.75 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Key Responsibilities:
Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.


Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.


Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.


Monitor the quality of transactional work produced by the Hubs and key HR service metrics.


Offer proactive advisory services on HR processes for HR Business Partners and line managers.


Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.


Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.

Skills

• HR

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.