Senior Field Service Technician

Senior Field Representative, Field Services Support $19.86 - $26.35 per hour POSITION PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification. Job Duties and Responsibilities Specializes in the servicing and repair of a core set of highly complex office products. Manages territory, inventory, and customer relationships. As a specialist, provides 2nd level technical support to other technicians. Achieves expected productivity levels associated with assigned workload and level of experience. Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Able to work under minimal supervision. Demonstrates technical expertise and provides specialist services Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. Demonstrates required digital competencies associated with assigned products and level assignment. Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. Completes technical training on new equipment as assigned. Provides advanced training Conducts OJT for new and experienced technicians as required. Conducts technical seminars as required. Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. A positive influence/champion within the team/organization. Proactively seeks ways to improve things. Manages Territory Assumes responsibilities of Field Technology Service Manager as required. Effectively executes all required territory management and call handling procedures. Works closely with sales partners to maximize equipment leads and upgrade opportunities. Maintains and manages own parts inventory with a high degree of accuracy. Adheres to territory back-up plans. Completes all required administrative tasks in an accurate and timely manner. Complies with all company policies. Customer Service Effectively handles the most difficult customer situations. Acts as a communication link on unresolved technical problems/issues. Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Maintains productive, professional relationship with all company personnel. Responsible for maintaining a "car stock" inventory. Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typical #J-18808-Ljbffr Ricoh Americas Corporation