Operations Supervisor

Description

ABOUT QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.​

JOB SUMMARY:

Oversee and provide directions for the warehouse supervisors and lead persons concerning the day-to-day activities of the warehouse operations in order to meet QCD objectives and achieve a high level of customer satisfaction.

ESSENTIAL FUNCTIONS:

Coordinates and monitors day-to-day operations, analyzing operations, taking corrective action, providing constructive feedback and monitoring cost and expenses, to achieve QCD productivity and quality objectives and to ensure compliance with QCD and regulatory agency regulations. (50%) Supervises the daily activities of warehouse supervisors, providing instruction, training and performance feedback to ensure efficiency and quality objectives are met or exceeded. (10%) Identify and resolve process operational issues, facilitate equipment problems, maintain quality, productivity and safety utilizing available resources. (10%) Enforce safety standards and quality procedures to ensure that department and QCD safety rules and quality specifications are adhered to. (10%) Implement continuous improvement initiatives to improve quality and productivity by developing new ideas, process improvement, and planning for upcoming equipment or process changes. (10%) Routinely informs and communicates with all leadership resources (Director/Manager/Supervisors/Sanitation/Maintenance) to promote smooth operations, enhance the team’s understanding of QCD policies and objectives, and to ensure compliance with established warehouse policies and procedures. (10%) Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY:

Oversee the day-to-day floor operations for up to 50 subordinates, the accuracy of inventories, production scheduling, safety, efficiency, and analysis needed to maintain the operations at a high level of efficiency, productivity and quality.

PERFORMANCE CATEGORIES:

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: procedure and process efficiency and quality
• Productivity/quality standards: continuous product/process improvement
• Recruitment and selection of employees
• Department KPIs
• Cost containment
• Teamwork within the department and across departments
• Customer satisfaction
• Employee satisfaction
• Vendor relations
• Safety standards and procedures: all associates
• Safety standards and procedures: food
• Proper inventory levels/rations of raw materials/finished goods/production supplies

 MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification: AA degree in warehouse management or business administration from an accredited vocational, technical or junior college institution.

Experience: 3 to 6 years of relevant work experience in a warehouse environment with supervisory experience.

Knowledge, Skills and Abilities:

• Warehouse management and formulation concepts and techniques
• Supervisory concepts and procedures
• Food safety concepts and techniques
• Budgetary concepts and procedures
• PC word processing/spreadsheet software

Skill and ability to:

• Supervise and motivate subordinate managers and associates in a team-based environment
• Identify problems or irregularities for early resolution
• Communicate and coordinate effectively with employees verbally and in writing
• Communicate and coordinate effectively with internal and external customers
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Act in accordance with GSF's Values and Creed

WHY JOIN US

We're not just in the business of distribution - we're in the business of development. Your ambition accelerates our whole team's progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. ​​ As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.

At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.

QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

Golden State Foods uses artificial intelligence ("AI") and automated tools within our applicant tracking system to assist with parts of the hiring process, including reviewing applications, matching resumes to job requirements, scheduling, and, in some cases, analyzing candidate responses or assessments. These tools evaluate job-related qualifications and characteristics such as skills, experience, education, and alignment with the requirements described in the job posting. They do not evaluate race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

Human decision-making: AI tools support—but do not replace—our recruitment team. Final hiring decisions are made by human reviewers.

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