Manager, Accounts Receivable & Revenue Operations

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

About the Role

We are in search of a Manager, Accounts Receivable & Operations, who will oversee the full customer payment lifecycle to ensure timely collection of incoming payments and maintain accurate customer account records. This role will develop effective credit and collection strategies and collaborate with internal stakeholders to optimize cash flow and minimize bad debt. This people-oriented, organized, and detailed individual will be the face of our customer billing experience and will provide support and solutions to our clients regarding account balance collection activities. This role will also work with service delivery departments to help perform regular reconciliation of customer credits, debts, and month-to-month account balances to ensure accurate record-keeping of customer accounts and credit lines. This individual demonstrates an autonomous and dependable work ethic, consistently delivering results that team leaders can rely on.

Responsibilities:

• Assist with new customer onboarding including, but not limited to, setting up payment profiles for new customers to establish a means of collecting payments


• Process payments from clients and perform reconciliation between amounts invoiced and amounts paid


• Develop and implement collections strategies to reduce outstanding receivables and improve cash flow


• Monitor customer payment behaviors and autonomously flag at-risk accounts and developing high-risk situations to internal leadership


• Collaborate with clients, finance and accounting to resolve billing disputes and customer inquiries


• Manage communication with internal stakeholders and clients surrounding overdue payments to ensure timely resolution


• Perform customer credit evaluations and set credit limits as needed


• Analyze receivables aging reports and prepare regular status reports for leadership


• Drive process improvements to increase efficiency and accuracy in accounts receivable operations


• Work with operations team members on internal cash flow and revenue recognition projects


• Proactively iterate customer-facing messaging to ensure engagement, which establishes and maintains relationships with key customer points of contact 


• Maintain an up-to-date database of customer purchase orders, and collaborate with internal billing teams on a monthly basis to facilitate accurate application of invoices to the proper purchase orders

About You

The essentials:

• 2+ years experience in either customer care, sales, collections, or interacting with a customer base


• Effective communication (both written and verbal)


• Strong problem-solving and solution-oriented analytical skills


• Proficiency in Google Sheets (including Vlookups, pivot tables, etc.)


• Attention to detail with an eye for accuracy


• A patient, polite, and friendly attitude


• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency


• A quick and flexible learner with a motivated and positive work ethic


• Ability to receive feedback and apply coaching


• A team player who can collaborate with colleagues from different departments towards a common goal for customers


• Willingness to collaborate on process improvement projects and a constant desire to improve existing systems

Not a must, but a plus:

• Proficiency with AR tools/software (e.g. YayPay)


• Experience in and/or knowledge of the digital marketing industry

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here !


• Generous PTO and 15 company-wide holidays


• 401k with company contribution


• Paid parental leave


• Work-life balance with an emphasis on personal well-being


• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network 


• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!


• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here !)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range:

$69,000—$81,000 USD

About Monks 

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.