Assistant General Manager The Travis Luxury Lease-Up

Job Description

Job Description

Assistant General Manager – The Travis (Austin, TX)

Genesis Residential

About The Travis

The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service. At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.

Position Summary

The Assistant General Manager supports the General Manager in overseeing the daily operations, financial performance, resident experience, and administrative functions of The Travis.

This position plays a key leadership role in maintaining operational standards, supporting the onsite team, and delivering personalized service consistent with a premier luxury high-rise community. The ideal candidate combines strong financial and operational knowledge with exceptional communication, attention to detail, and a hospitality-focused approach.

Key Responsibilities

Community Operations & Leadership

• Support the General Manager in overseeing daily community operations
• Assist with implementing policies, procedures, and service standards
• Provide guidance, training, and support to the onsite team
• Assume responsibility for community operations in the General Manager’s absence
• Conduct regular inspections of apartment homes, amenities, common areas, and leasing spaces
• Coordinate with maintenance, leasing, concierge, housekeeping, and vendor teams to address operational priorities
• Monitor vendor performance and support property projects and improvements
• Participate in manager-on-duty and emergency response responsibilities as needed
• Maintain a professional, organized, and service-oriented office environment

Financial Management & Reporting

• Support rent collection, account reconciliation, invoice processing, and resident account management
• Review resident ledgers and address outstanding balances, returned payments, late fees, and account discrepancies
• Manage delinquency efforts professionally and in compliance with applicable requirements
• Prepare resident notices, payment reminders, and related account correspondence
• Assist with monthly reporting, financial closeout, accruals, variance research, and reconciliations
• Review invoices for accuracy, documentation, coding, and approval
• Assist with budgeting, forecasting, expense management, and cost-control initiatives
• Prepare weekly and monthly reports related to occupancy, leasing, renewals, collections, delinquency, and property performance
• Support ownership reporting and identify opportunities to improve revenue or control expenses

Resident Experience & Retention

• Build strong resident relationships through responsive, personalized, and professional service
• Maintain a polished appearance and professional demeanor that reflects the standards of a premier luxury high-rise
• Create a sense of distinction while maintaining a warm, approachable, and welcoming community environment
• Address resident concerns promptly and follow through to resolution
• Handle sensitive matters with professionalism, discretion, and sound judgment
• Support resident retention, renewal outreach, and engagement strategies
• Coordinate with onsite teams to ensure resident requests are completed within established standards
• Assist with resident events, lifestyle programming, and community engagement initiatives
• Monitor resident feedback and recurring concerns to identify opportunities for improvement
• Support concierge and hospitality-focused services that elevate the resident experience

Leasing, Marketing & Revenue

• Support the leasing team in achieving occupancy, revenue, and lease-up goals
• Maintain knowledge of pricing, availability, concessions, lease terms, and competitive market conditions
• Review applications, screening results, lease documents, renewals, transfers, and move-in files for accuracy
• Conduct apartment and community tours as needed
• Monitor leasing traffic, follow-up practices, application progress, and conversion activity
• Support leasing, outreach, marketing, and resident referral initiatives
• Assist with renewal strategies and monitor upcoming lease expirations
• Ensure online listings, marketing materials, and community information remain accurate
• Stay informed of competitor pricing, concessions, occupancy, and market activity

Move-In & Move-Out Management

• Coordinate move-in and move-out procedures to provide an organized and seamless experience
• Confirm required lease documents, payments, insurance, utilities, and supporting information are complete
• Conduct or coordinate pre-move-in inspections to ensure apartment homes meet quality standards
• Communicate move-in details and coordinate with leasing, maintenance, concierge, and other onsite teams
• Inspect apartment homes after move-out and document damages, repairs, and applicable charges
• Assist with preparing accurate final account statements within required timelines
• Monitor make-ready progress and communicate apartment readiness priorities

Compliance & Administration

• Maintain accurate resident, leasing, financial, vendor, and operational records
• Protect confidential resident, employee, and company information
• Ensure compliance with Fair Housing laws, landlord-tenant requirements, privacy laws, lease provisions, and company policies
• Monitor resident files for required documentation, signatures, insurance coverage, and compliance items
• Assist with legal notices, eviction documentation, and communication with attorneys or collection agencies when necessary
• Support internal audits, ownership visits, property inspections, and compliance reviews
• Maintain proficiency in property management, accounting, leasing, and resident communication systems
• Complete additional duties and special projects as assigned by the General Manager

Qualifications

• 3–5+ years of experience in multifamily property management, preferably within a luxury, high-rise, or Class A community
• Previous experience as an Assistant Community Manager, Assistant General Manager, Property Manager, or similar onsite leadership role preferred
• Strong understanding of property operations, leasing, collections, resident relations, and financial administration
• Experience with delinquency, resident accounts, invoices, renewals, move-ins, move-outs, and lease documentation
• Working knowledge of Fair Housing laws, landlord-tenant requirements, and multifamily housing regulations
• Experience with RealPage OneSite property management platform preferred
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• High school diploma or equivalent required
• Associate’s or bachelor’s degree in business, hospitality, property management, or a related field preferred
• CAM, NALP, CAPS, or other industry certification preferred
• Valid driver’s license required

Skills & Attributes

• Strong financial, analytical, organizational, and problem-solving abilities
• High attention to detail and ownership mindset
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Professional communication, customer service, and conflict-resolution skills
• Ability to handle confidential matters with discretion
• Polished and professional demeanor appropriate for a luxury high-rise environment
• Ability to lead, coach, and hold team members accountable
• Team-oriented with a proactive and solutions-driven approach
• Sound judgment and the ability to make informed decisions independently
• Comfortable working a flexible schedule as needed, including occasional evenings, weekends, holidays, and emergencies
• Strong computer proficiency and familiarity with standard office equipment

Physical Requirements

• Ability to regularly walk and inspect apartment homes, amenity areas, parking areas, and all other areas of a high-rise community
• Ability to stand, sit, bend, climb stairs, and move throughout the property for extended periods
• Ability to lift and carry up to 25 lbs independently
• Comfortable working indoors and outdoors in varying weather conditions
• Ability to use a computer, telephone, and standard office equipment for extended periods

What We Offer

• Competitive compensation based on experience
• Performance-based bonus opportunities
• Medical, dental and vision insurance
• Paid time off and holidays

Equal Opportunity Employer

Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.

Employment with Genesis Residential is contingent upon successful completion of a background check and drug screening, in accordance with all applicable local, state, and federal regulations. A valid driver’s license is required.