Resident Relations Specialist - Alleia at Presidio

Resident Relations Specialist - Alleia at Presidio Full-time Department: Leasing Employee Type: Regular Who We Are AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. We are hiring a Resident Relations Specialist to work onsite at Solay Fort Worth & Alleia at Presidio , two apartment communities in Fort Worth, TX . What We Offer Expected base pay rate of $22.00 to $25.00 per hour + Monthly Renewal Commissions. Opportunity for extended time-off with benefits during slower parts of the year. 25% Rent Discount at any AIR community. Option to live onsite with zero commute or at a nearby AIR community. What You Will Do Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. Support residents during the move‑out process, which may include notice to vacate and resident transfers. Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. Assist residents with any need. Help residents pay their rent online. Complete move‑in and move‑out inspections. Register cars to park on‑site. Register pets for existing residents. Assist with parcel pending (package deliveries). Enter in service requests for residents. Assist with Notice to Vacates and gather information for move‑outs. Send communication to residents. Coordinate and plan resident functions. Respond and manage resident complaints and/or service issues. Contact residents about policy violations. Adhere to Fair Housing Laws and Regulations. Who You Are Goal‑Driven and delight in going above and beyond to provide a great customer service experience. Adaptable to fast pace and shifting priorities. What You Have Strong customer service, retail, hospitality, restaurant, or sales background, with ability to consistently meet and exceed sales goals. 2 years customer service experience in a fast‑paced service environment (e.g., property management, hospitality, retail, restaurant). Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. A reliable mode of transportation. Flexible schedule with availability to work during office hours. Typical schedule will be Tuesday – Saturday, 10:00am – 6:30pm (hours may vary based on community and season). Ability to read, write, and speak English. Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company. 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). 401(k) plan with up to 6% employer match. Paid parental leave of up to 16 weeks. Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses. 15 hours of paid time annually for community service. Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and career growth. Application Deadline: The initial deadline for applications is 5/4/2026 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre‑employment screening that includes checking references, a four‑panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr AIR Communities