Residential Quality Assurance Director

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

HEART TO HEART MENTAL HEALTH SERVICES

POSITION DESCRIPTION: Residential Quality Assurance Director

IMMEDIATE SUPERVISOR: Administrator Director/Program Director

Summary)

The Quality Assurance Director supports the Administrator/Program Director and oversees the daily operations, quality assurance, and compliance functions of Heart to Heart Mental Health Services. This role ensures all residential and community services meet DBHDS, Human Rights, HCBS, and Medicaid Waiver standards, while aligning with the agency’s mission and policies.

Key Responsibilities

Program & Service Delivery

• Plan, implement, and monitor residential service delivery and performance standards.

• Ensure compliance with all regulatory agencies and professional guidelines.

• Conduct diagnostic assessments and gather supplemental records.

• Interview individuals and families to determine service needs.

• Develop and review Individual Service Plans; monitor service quality.

• Prepare required quarterly and administrative reports.

• Review DSP documentation weekly and ensure timely corrections.

• Use WAMS to upload plans, review authorizations, and communicate with coordinators.

Quality Assurance & Compliance

• Oversee QA processes, corrective action plans, incident reviews, and serious incident reporting.

• Develop performance indicators, outcome measures, and data systems to ensure service quality.

• Lead initiatives to improve services, address concerns, and support continuous growth.

Community Outreach

• Plan and execute community events to increase visibility and engagement.

• Build and maintain partnerships with support coordinators and community providers.

• Attend roundtables, vendor fairs, and regional provider meetings.

• Develop strategies to expand residential services and retain community partners.

Leadership & Human Resources

• Provide organizational leadership as part of the management team.

• Supervise and develop Direct Support Professionals.

• Recruit, hire, orient, train, and support staff.

• Oversee performance management, employee relations, and compliance with HR policies.

• Conduct monthly DSP trainings and promote staff development.

Qualifications

• Bachelor’s degree required.

• Minimum 2+ years of progressive leadership and supervisory experience.

• Experience working with the Developmental Disability population.

• Strong knowledge of DBHDS, Human Rights, Medicaid Waiver, HCBS, and related regulations.

• Excellent communication, interpersonal, organizational, and coaching skills.

• Proficiency in Microsoft Office, database management, and record keeping.

• Ability to analyze data, identify problems, and implement corrective and preventative actions.

• Demonstrated ability to maintain confidentiality and lead professional teams.