Agency Manager - State Farm Agent Team Member

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Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Elliot Ettenborough is an award-winning State Farm Agent serving individuals, families, and businesses across Tennessee, and he's built his success by putting people first. Since starting in the insurance industry in 2016, Elliot has focused on creating meaningful relationships, helping customers find personalized coverage, and making a real impact in his community. Now, he's looking to grow his team with individuals who want more than just a job-people who are motivated by growth, enjoy connecting with others, and want to be part of something meaningful. In Elliot's office, you'll have the opportunity to develop valuable skills, build a long-term career, and make a difference in the lives of customers every day. Outside the office, Elliot is a husband, father, and active member of the community that supports organizations like Habitat for Humanity Restore, Knoxville Area Rescue Mission, and tnAchieves. He values a team culture that supports both professional success and personal balance. If you're looking for a role where your work matters and your growth is a priority, this is a team worth joining.

Role Description:

The Agency Manager plays a pivotal role in managing day-to-day service operations to ensure a positive experience for both customers and the internal team. This position requires strong leadership, excellent communication skills, and a commitment to fostering an environment of accountability, transparency, and teamwork.

Primary Responsibilities:

• Oversee and manage customer service interactions, addressing inquiries, account updates, billing questions, and policy reviews
• Coordinate communication and workflow among team members to maintain operational efficiency
• Collaborate with underwriting and claims departments to research and resolve customer issues
• Track service metrics and provide regular progress reports to the lead agent
• Support community engagement and customer outreach efforts
• Maintain a positive, motivated team atmosphere, encouraging accountability and transparency
• Serve as a reliable leader and morale booster within the office, especially in the absence of the lead agent
• Demonstrate integrity and uphold ethical standards in all customer and team interactions
• Exhibit flexibility and a willingness to learn and adapt to new challenges

Key Attributes:

• Strong organizational and interpersonal skills
• Ability to lead and inspire a team with positivity and professionalism
• Commitment to integrity, transparency, and ethical conduct
• Effective problem-solving skills and resourcefulness in coordinating with other departments
• Comfortable working in a dynamic environment with evolving responsibilities
• Values-driven approach to leadership, reflecting personal principles of honesty and respect

Compensation: $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Knoxville, TN and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.