Employee Experience Coordinator

Employee Experience Coordinator Raymond West is looking for a detailed Employee Experience Coordinator to join our team. The role provides administrative systems and program support to ensure effective employee engagement, travel, recognition, and onboarding initiatives. Responsibilities Coordinate day‑to‑day program activities, maintain accurate systems and data, support communications and reporting to deliver a consistent and positive employee experience. Support the implementation and ongoing administration of engagement and travel programs, ensuring processes are followed, timelines are met, and employee needs are addressed. Serve as the primary contact for system support, troubleshooting, and employee inquiries. Monitor shared inboxes, system usage trends, and recommend improvements. Partner with vendors (engagement platforms and travel providers) to resolve issues and support a positive experience. Assist with the execution of engagement initiatives, including surveys, onboarding, recognition, and campaigns. Help with communications, materials, and program logistics. Partner with HR to maintain accurate employee and program data. Coordinate meetings, training sessions, and activities. Track participation and maintain accurate program records. Gather employee feedback to support program improvements. Review travel activity and step in to complete complex bookings or company special events as needed. Monitor and support employee travel to ensure a smooth experience and alignment with company policies. Serve as a point of contact for travel‑related questions, issues, and escalations. Assist with planning and execution of company events and employee activities. Track and manage travel and event expenses. Provide general administrative and operational support to the team. Process expense reports, invoices, and reimbursements. Manage schedules, calendars, and timelines. Support budget tracking and documentation. Create and maintain presentations, reports, and materials. Facilitate or present portions of new hire orientation, meetings, or training sessions as needed. Generate reports and track key metrics such as participation, engagement, and travel spend. Support analysis by organizing and summarizing data. Ensure processes are followed consistently and in alignment with company standards. Systems Administration Maintain engagement and travel systems, including user access, workflows, and data accuracy. Maintain organized documentation, procedures, and user guides. Ensure compliance with company policies and data standards. Required Skills and Abilities Strong written and verbal communication skills. Strong organizational and time‑management skills. Proficiency in Microsoft Office (Excel, Outlook, PowerPoint) and similar tools. Familiarity with travel and expense systems (e.g., Navan, Concur). Familiarity with rewards and recognition platforms. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to present information effectively in group settings. Strong interpersonal skills with the ability to build effective working relationships across teams. Customer service mindset with a focus on employee experience. Ability to work independently and collaboratively. Basic analytical and reporting skills. Strong attention to detail. Sound judgment and decision‑making skills. Flexibility to work off‑hours as business needs require and to take on additional responsibilities as needed. Must be able to produce a valid driver license. Education and Experience Minimum: High School Diploma. Preferred: Bachelor’s degree in a related field (Human Resources, Business, Communications, Sociology, etc.). Required: 1-3 years of related experience in employee experience, HR support, program coordination, operations, or administrative roles, or an equivalent combination of education and experience. Preferred Experience Supporting employee engagement programs (e.g., surveys, recognition, onboarding, or internal campaigns). Coordinating events, meetings, or travel logistics. Working with systems or tools (HRIS, engagement platforms, or travel systems such as Navan/Concur). Managing data, reporting, or program tracking. Experience with rewards and recognition programs or platforms. Experience supporting cross‑functional teams or working with vendors. Travel Requirement 10% (approximately 4 hours a week). Must be able to be insured by Raymond West. Physical Requirements Position is desk bound; work is performed in an office with local driving required. Prolonged periods of sitting at a desk and working on a computer. Requires close, distance, color, peripheral, and depth vision, and the ability to adjust focus. Occasionally required to climb, balance, stoop, kneel, crouch, or crawl. Occasionally required to lift and/or move up to 25 pounds. Pay Range The hourly range for this position is $22.00 – $27.00, influenced by relevant experience, education, and work location. Benefits Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a supportive team environment. Equal Employment Opportunity Qualified candidates must be able to pass a pre‑employment physical and drug screen. We are an equal‑opportunity employer and encourage all qualified people to apply, including qualified military veterans and persons with disabilities. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company. Compliance with 41 CFR 60‑1.4(a), 60‑300.5(a), and 60‑741.5(a). Discrimination prohibited based on protected veteran status or disability. Discrimination prohibited based on race, color, religion, sex, or national origin. Affirmative action required to employ and advance individuals without regard to protected status. #J-18808-Ljbffr