Director, Digital Media & Communications

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The Times is hiring a Director Digital Media & Communications whowill develop and execute a comprehensive and cohesive social and digital media strategy for The Times's corporate communications social media accounts on multiple platforms. You will also participate in the issues management and rapid response communications needs of The New York Times. You will create and program social content to tell The Times's story on multiple social platforms. You'll work closely with our data and communications teams to monitor social conversations, identifying emerging issues and deliver consistent and appropriate communication responses during sensitive situations. You are a highly organized, detail-oriented, and poised communications professional with expertise in deploying creative formats, including video, across social media platforms. You understand evolving online trends and narratives, the ability to quickly adapt within dynamic environments, and the capability to work effectively under pressure.This is a hybrid role based either in our New York City headquarters or our San Francisco or Los Angeles bureaus, reporting to the Executive Director of Media Relations and Communications. You can typically expect to come into the office 3 days per week. This position requires some after hours, weekend and on-call work.Responsibilities:Social Media Strategy You will be responsible for developing and executing a comprehensive social media strategy for the corporate communications accounts of the New York Times, leveraging social media to tell our story and responding to relevant trends. You will manage our corporate communications social channels, creating compelling content, monitoring conversations, and working closely with colleagues across the communications team to surface relevant topics.Rapid Response & Issues Management You will assist in the development and execution of social media rapid response plans during crises, breaking news, or sensitive issues, drafting, creating and posting approved rapid response content (e.g., statements, FAQs, reactive posts, short videos and other creative formats) across various social platforms, ensuring accuracy and brand consistency. You will also be responsible for crafting a nuanced social media issues management strategy for the New York Times, adhering to approved messaging and brand guidelines.Media Monitoring & Reporting You will identify potential reputational risks and escalate them to the appropriate stakeholders for speedy intervention. Working closely with our data team, you will monitor engagement and sentiment on rapid response posts, providing real-time feedback and insights. You will be responsible for providing after action reports summarizing the effectiveness of your strategy.Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.Basic Qualifications:10+ years of experience working in social and digital media and rapid response and issues management communications for a high profile organization.Deep understanding of current events and how narratives evolve across social and digital media platforms.Experience developing and executing successful social media strategies with a understanding of online community dynamics and brand reputation management.Proficiency with social media management platforms and social listening tools.Exceptional writing and editing skills; proficiency with using creative formats and tools, including video, to share information across social platforms.Demonstrated stakeholder management skills, with experience developing consensus and alignment on a strategic point of view across a diverse and matrixed organization.Preferred Qualifications:Prior experience working at a media organization, campaign or large corporation with international reach and prominent presence on social media.Prior study or work with online influencers or high-follower social media accounts.#LI-HybridREQ-020081The annual base pay range for this role is between:$150,000—$165,000 USDAdditional Compensation and BenefitsFor roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs. For roles outside of the U.S., information on benefits will be provided during the interview process.Candidate Use of GenAI ToolsWe’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.If you’re an Engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email View email address on click.appcast.io. Emails sent for unrelated issues, such as following up on an application, will not receive a response.The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.For information about The New York Times' privacy practices for job applicants click here.Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at View email address on click.appcast.io. You can also file a report with the Federal Trade Commission or your state attorney general.