Credit/Collections Supervisor/Manager

DescriptionWe are looking for an experienced Credit/Collections Supervisor/Manager to lead member solutions and collections operations in Grand Blanc, Michigan. This role oversees portfolio performance across consumer, mortgage, and commercial lending while guiding a team responsible for loan servicing, restructures, underwriting support, and complex recovery matters. The position also partners with senior lending leadership on department planning, operational improvements, and long-term strategies that strengthen risk management and member outcomes.Responsibilities:• Direct daily collections and member solutions activities, ensuring effective oversight of delinquency management and overall portfolio results across multiple loan types.• Guide and develop department staff through coaching, training, and cross-functional instruction to build capability in servicing, restructuring, underwriting support, and recovery processes.• Manage complex casework involving bankruptcy matters, foreclosure actions, repossessions, and related recovery efforts in accordance with applicable regulations and internal standards.• Oversee reserve analysis, credit bureau dispute handling, force-placed insurance activities, and other risk-control functions tied to the loan portfolio.• Supervise the administration, marketing, and disposition of recovered assets, including both vehicle-related collateral and real property.• Review collection strategies and operational performance metrics to identify trends, improve effectiveness, and support stronger financial outcomes.• Collaborate with lending leadership on strategic planning initiatives, department priorities, and process enhancements that support organizational goals.• Ensure compliant execution of collection and recovery activities across consumer, residential mortgage, and commercial accounts.• Support decision-making related to credit and repayment solutions by balancing risk mitigation with member service considerations.Requirements• Bachelor’s degree required.• At least 7 years of experience in collections, including work with consumer, residential mortgage, or commercial portfolios in banking and/or credit union environment• Minimum 5 years of leadership experience supervising and developing staff.• Strong knowledge of bankruptcy law, foreclosure law, contract law, and collections-related legal requirements.• Demonstrated ability to manage complex delinquency, recovery, and asset disposition activities.• Experience reviewing or approving credit-related decisions within a lending or collections environment.• Working knowledge of loan servicing, restructures, and portfolio performance management.• Strong analytical, communication, and team leadership skills.Job typePerm