Trust & Safety Manager, Policy & Risk Insights

Kindred is a members-only home swapping platform that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank. Kindred is revolutionizing the “third option” of travel accommodation, compared to short-term rentals and hotels. Since launching in 2022, Kindred has grown to a global community of 300,000 members across 150+ cities and puts home swapping on the map as a radically more affordable, responsible, and connected way to travel. To support that momentum, Kindred has raised over $150M in capital from some of the most credible investors in Silicon Valley, including Index Ventures, Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and founders of companies like Opendoor, Figma, ClassPass, and more. Kindred’s co-founders are proven leaders from the early team at Opendoor ($15B+ exit), who have each built and scaled products that today generate $1B+ annual revenue combined. We’re looking for the world’s top builders, executors, and believers to help us make travel more meaningful. You can learn more about us in Forbes and The New York Times. About the Role We're looking for an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace. You’ll be the person who turns signals into insight and insight into policy: spotting trends before they become incidents, diagnosing root causes, and making sure what we learn shows up in our policies, enforcement standards, and product decisions. This role sits at the intersection of analysis and governance. Your time will be split between two core areas: owning the policies, standards, and quality systems that keep enforcement consistent, and building the risk intelligence that tells us where those policies need to go next. You’ll also partner closely on marketplace integrity work, including fraud and abuse. If you like digging into data to find the story, then making sure that story changes how a platform operates, this role is for you. Responsibilities Policy & Governance Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling Risk Intelligence & Insights Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it Monitor and develop member and vendor risk signals, and partner with cross-functional teams to define, validate, and refine them over time Identify emerging harms early and size their potential impact before they scale Lead root-cause analysis on significant incidents and recurring issues, closing the loop from finding to system change Deliver clear, data-backed recommendations to Product, Policy, and Operations, and track whether they're adopted and effective Translate complex risk findings into crisp narratives for leadership Marketplace Integrity Contribute to fraud and abuse detection through pattern and link analysis Investigate referral and promo abuse and suspicious booking behavior Partner with Product and Policy on mitigations that address root causes, not just individual cases What We're Looking For Required Experience 8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance A track record of risk or trend analysis that changed product, policy, or operational decisions Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred) Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment Experience with fraud, abuse, or platform misuse Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives High judgment, comfort with ambiguity, and the ability to make principled tradeoffs Preferred Experience Experience in a marketplace, booking, or two-sided platform business Hands-on experience with link analysis, network analysis, or fraud detection tooling Experience building or co-owning QA or calibration programs for enforcement teams Exposure to T&S regulatory environments Why This Role Matters Trust & Safety isn't a compliance checkbox for us. It's foundational to the long-term health of our marketplace and the trust of everyone who uses it. You’ll build on a solid foundation and help move our risk understanding from reactive to anticipatory. That means making sure what we learn from every signal, incident, and appeal makes the platform safer. You'll have executive support, meaningful scope, and a direct line to the decisions that shape how we grow. Our Benefits At Kindred, we know that good things happen when we look out for one another. We offer a thoughtful, human-first benefits package designed to support health, wellbeing, and connection. Our openings may span more than one career level. The base salary offered depends on factors such as experience, transferable skills, business needs, impact, and market data. Competitive cash compensation and equity Comprehensive health benefits Flexible time off, plus 12 paid holidays per year 21 credits per year to stay in Kindred homes $4,000 annual travel stipend to help offset travel-related costs Remote-first and remote-flexible work environment, with opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco Regular team and company offsites to connect, collaborate, and build together A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry A culture of high standards, feedback, and continual growth We are committed to providing equal employment opportunities for all applicants and employees. Kindred does not discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Kindred Concepts, Inc.