Digital & Tech Mgmt Director

Role Description

In collaboration with the Global Sector Technology Lead, this role is responsible for the successful deployment of technology that enables the successful outcomes of Technology, Media and Telecom clients and, therefore, of the Technology, Media and Telecom Sector itself. This person must be a good communicator and able to understand and translate complex business and technical requirements into simple, value-driven technical solutions in critical, client-facing presentations. This person must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping and solutioning of technology. The ideal candidate has a deep understanding of the CBRE Technology Platform and prop tech in general and is able to clearly articulate its value and differentiation both in written format and in oral, client-facing meetings. Selling the value of the CBRE Technology Platform and problem solving in client-facing engagements occurs over the entire life of a contract with a client from early pursuit of new business through maintenance of the client relationship and on to the renewal phase of a contract.

This person must gain a deep understanding of relevant business systems (both technologies owned and developed by CBRE Digital & Technology teams as well as those owned and developed by third party partners) as well as industry/sector requirements in general. This role performs analysis of business and user needs, documents requirements, and translates these into compelling technical solutions that drive value for our clients. This person must be comfortable with and skilled at leading complex, high-stakes conversations with clients (including at the C-Suite level) on a regular and often urgent, last-minute basis.

Qualifications

• Bachelor's Degree preferred with 10-15 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Multi-dimensional, conceptual, and innovative thinking to develop new solutions.
• Ability to identify and solve the most complex problems.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an unrivaled inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Requirements

• Partner with GWS Global Sector Technology Lead in providing regional and sometimes global coverage to a $4+B, growing sector across the full lifecycle of our accounts and their overall technology needs.
• Support Sales & Solutions teams during renewals and pursuits with a focus on how CBRE products and technologies provide value and strategic outcomes for our clients.
• Perform analysis of client requirements and facilitate discussions (both internally within CBRE and externally with clients) to further gather business and user needs on technology solutions and projects.
• Support the refinement of written responses of client RFP's to strategically address client-specific needs and to stress CBRE's unique selling points with regards to technology.
• Collaborate with CBRE platform teams to identify technical solutions that support and enable the delivery of the services that they provide to our clients.
• Coordinate with Digital & Analytics Solutions Team on overall integrations between underlying technologies that support data-driven insights and strategic outcomes for our clients.
• Collaborate with Digital & Technology Solutions Team to ensure that their technology (pricing) budget properly reflects client needs, while minimizing costs.
• Lead the organization and coordination of technology demonstrations and pricing proposals to clients.
• Support resolution of technology challenges and roadblocks that impact the daily operations and success of our clients and account teams. Respond to client and CBRE Account inquiries and escalations involving technology.
• Support Technology Sector Lead in communications with Clients, Sector Leadership, Account Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps.
• Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues.
• Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Systems Architects, Engineers in a collaborative environment to create strategic product roadmaps.
• Create/deliver correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests.
• Interacts with clients, internal and external, acting as a liaison between business and technology teams.
• Able to support global support calls and presentations.
• Performs other duties as assigned.

Benefits

• The minimum salary for the position is $180,000 annually and the maximum salary for the position is $200,000 annually.
• The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.
• Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on remotive.com or via telephone at View phone number on remotive.com (U.S.) and View phone number on remotive.com (Canada).