Service Manager

CINÉPOLIS MANAGER POSITION

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our "Cinépolis Luxury Cinemas" and "Movie House & Eatery" theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide. AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

JOB DESCRIPTION

FLSA STATUS: Exempt

TITLE: Manager

DEPARTMENT: Operations

LOCATION: Theater

REPORTS TO: General Manager

JOB SUMMARY: The Manager is a brand ambassador who reinforces the company goals, values and mission statement while maintaining Cinépolis USA standards of luxury service. The Manager is responsible for assisting with all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, and Concessions. Provide excellent customer experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

JOB DUTIES

• Manage and supervise the service model, auditorium ticket sales, and guest experience.
• Ensures facilities are clean, safe and in proper working order by adhering to company cleaning policy.
• Perform daily opening, mid and closing operation duties.
• Interview, hire, onboard and train for all hourly staff members.
• Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.
• Provide daily communication on individual performance and training opportunities.
• Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.
• Safety and security ambassador for all managers and team members.
• Oversee theater maintenance: visual and audio quality, comfort, and function of recliners seats to maximize guest experience.
• Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered.
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources, and Support Center.
• Conducts daily pre-shift Take One meetings and delivers team sales goals, current promotions, and in-store contests.
• Assist General Manager and Assistant General Manager with various tasks, reports, scheduling, and analytics.
• Assist as necessary with the preparation and follow through of private events.
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience.
• Communicate regularly with the Assistant General Manager, General Manager and Human Resources regarding employee issues and complaints.
• Assist with film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues.
• Attend and participate in meetings and trainings.
• Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD.
• Other duties as assigned.
• Review profit and loss to COGS, labor and operational expenses.
• Ensure maximization of sales by auditing transactions and setting daily, and weekly goals via KPI boards and Take One meeting.
• Review server reports to assess tip percentage, missing sales and ordering accuracy.

EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent required. Bachelor's degree in Business Management, Hospitality, or related field preferred. 1+ years of restaurant management experience preferred. 2+ years of supervisory experience preferred. Restaurant knowledge, including inventory control and operations. Food ServSafe and Alcohol certification required. Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis. Availability to work during holidays, nights, and weekends. Ability to understand financial reports, analysis, and forecast.

SKILLS

Proven leadership and motivational skills. Displays a professional appearance and is a positive role model within the restaurant and Support office. Strong written and verbal communication skills. Strong decision-making skills. Comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors, or partners. High guest satisfaction expectations and focus. Self-motivated and results driven. Strong organizational and time management with the ability to multitask and delegate projects and tasks simultaneously. Holds self and others accountable to consistently maintain high performance standards. Ability to work in a fast pace environment. Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction. Strong leadership skills, including coaching, directing, and motivating a team. Drive and determination to get the job done.

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.