Senior Product Manager, Provider Experiences

About the Senior Product Manager, Provider Experiences at Headspace: Headspace is building toward a future where mental health support is not a standalone product but a connected layer within a broader care ecosystem. We are moving beyond digital mental health tools to build an AI-first care ecosystem. We are creating a future where clinical tooling does not just display data but acts on it: orchestrating care, automating workflows, and surfacing intelligence so providers can focus on human connection. We are looking for a Senior Product Manager to own our Provider Core domain, building the systems that power our providers and their external partners. This is a highly cross-functional role at the intersection of platform engineering and B2B2C product delivery. Success requires strong systems thinking, technical fluency, and the ability to balance partner-specific needs with scalable platform design. At Headspace, product leaders are expected to lead with curiosity, model purposeful experimentation, give and receive feedback with care, and maintain an unwavering commitment to the member and partner experience. What you will do: Provider Enablement: Own the provider-facing product surface through which Headspace provider teams deliver care. Define the tooling, workflows, and data access capabilities that give providers the right member context, assessment history, and engagement signals to deliver high-quality, informed care at scale. AI-First Clinical Enablement: Build ambient clinical intelligence tools that automate note-taking and documentation, drastically reducing administrative burden. You will define the “AI-in-the-room” experience, ensuring it meets clinical safety and quality bars. Agentic Scheduling & Matching: Develop intelligent scheduling workflows that optimize supply and demand. You will build the logic for automated provider-patient matching and appointment management that prioritizes clinical fit over simple availability. AI-Driven EHR & Measurement: Define the product requirements for our smart EHR interface. You will also lead the experience build that extracts clinical insights from partner systems, enabling Headspace to operate as an intelligent node in the larger healthcare network. Cross-Functional Collaboration: Partner consistently with clinical leadership, engineering, legal, compliance, and health plan stakeholders to ensure all data exchange protocols, escalation frameworks, and provider tooling meet applicable regulatory and clinical standards. Success Measurement: Define and track metrics that reflect the health of this domain including provider tooling readiness, referral coordination flow automation, and interoperability readiness. What you will bring Required Skills 3-5+ Years of PM experience: You have successfully shipped products in health-tech, specifically in provider tooling, care coordination, or EHR/interoperability. Technical Acumen (Proficient): You can speak fluently with engineers about model latency, data pipeline architecture, and the trade-offs between buy vs. build for AI integrations. You can write robust non-functional requirements. AI/Agentic Fluency: You understand the nuance of using AI/ML and LLMs in clinical environments specifically, how to handle human-in-the-loop constraints and ensure AI output is safely surfaced to clinicians. Builder DNA: You are comfortable working with tools like Figma, Replit, or low-code environments to vibe-check a feature before a single line of production code is written. Collaboration: You have experience bridging the gap between clinical risk/compliance teams (who need guardrails) and engineering teams (who need to move fast). Preferred Skills Experience in digital health, behavioral health, or care navigation platforms. Familiarity with EAP (Employee Assistance Program) clinical protocols and their intersection with broader mental health care pathways. Prior experience with provider marketplace or referral network products. Exposure to FHIR, HL7, or other clinical interoperability standards. Location This role is open to candidates across the US, with preferred locations in San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote). Candidates must permanently reside in the US full-time. If your primary residence is in the greater San Francisco Bay Area, this role follows our hybrid model, with 3 days per week in office to support in-person collaboration. Pay & Benefits The anticipated new hire base salary range for this full-time position is $122,400-$170,000 + equity + benefits. For candidates based in San Francisco, New York City, or Seattle, a separate salary range of $156,400.00-$190,000 applies, consistent with our location-based compensation philosophy. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here A mission that matters—with impact you can see and feel A culture that’s collaborative, inclusive, and grounded in our values The chance to shape what mental health care looks like next Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: #J-18808-Ljbffr Socket.dev