Senior Customer Project Manager

Senior Project Manager

The Senior Project Manager (Sr. PM) is responsible for the successful execution and delivery of complex E-House, Modular Power Distribution, and Mission Critical Infrastructure projects. This role serves as the primary point of contact for customers and internal stakeholders throughout the project lifecycle, ensuring projects are delivered safely, on schedule, within budget, and in accordance with contractual and technical requirements. The Sr. PM provides leadership across cross-functional teams including Engineering, Manufacturing, Supply Chain, Field Services, Quality, and E-House manufacturing partners. This position is expected to manage large-scale, high-risk, and strategically important projects while driving customer satisfaction, financial performance, risk mitigation, and operational excellence. The Sr. PM also serves as a mentor to Project Managers and Project Administrators, helping to establish and maintain best practices across the project execution organization.

Essential Duties and Responsibilities:

• Project Execution & Leadership: Lead the execution of multiple E-House and modular infrastructure projects from order intake through final project closeout. Serve as the primary customer-facing representative throughout project execution. Develop and maintain comprehensive project execution plans, schedules, budgets, and risk registers. Coordinate project activities across Engineering, Supply Chain, Manufacturing, Quality, Logistics, and Field Services organizations. Ensure contractual requirements, customer expectations, and project deliverables are clearly communicated and achieved. Drive resolution of complex technical, commercial, and execution challenges. Lead project kickoff meetings, milestone reviews, customer progress meetings, and closeout activities. Manage project scope changes, change orders, claims, and commercial negotiations.
• Financial Management: Maintain accountability for project profitability, cash flow, schedule performance, and forecasting accuracy. Monitor project cost performance and proactively identify opportunities to improve margin. Develop and maintain accurate revenue and cost forecasts. Support monthly financial reviews and portfolio management processes. Drive timely invoicing, milestone completion, and cash collection activities.
• Risk Management: Identify, quantify, and mitigate project risks throughout the project lifecycle. Develop contingency plans for schedule, procurement, manufacturing, transportation, and commissioning risks. Escalate critical issues and recovery plans to management as required. Lead root cause investigations for significant project issues and customer escalations.
• Customer Management: Build and maintain strong relationships with customers, consultants, contractors, and strategic partners. Act as the primary escalation point for project-related customer concerns. Lead customer communications regarding schedule, budget, technical scope, and project status. Drive customer satisfaction through proactive communication and issue resolution.
• Vendor & Supply Chain Coordination: Manage execution activities involving E-House manufacturers, equipment suppliers, logistics providers, and subcontractors. Monitor supplier performance against schedule, quality, and contractual commitments. Coordinate inspections, factory acceptance tests (FAT), shipping activities, and site delivery requirements.
• Team Collaboration & Mentorship: Provide leadership and mentorship to Project Managers, Associate Project Managers, and Project Administrators. Share lessons learned and best practices across the project execution organization. Support onboarding and development of new project management personnel. Foster a culture of teamwork, accountability, customer focus, and continuous improvement.

Education: Bachelor's degree in Engineering, Construction Management, Business, Project Management, or related discipline. PMP certification preferred.

Experience: 5+ years of project management experience in power distribution, mission critical infrastructure, electrical construction, switchgear, modular buildings, or related industries. 3+ years managing large-scale capital equipment or engineered-to-order projects. Experience managing E-House, modular data center, power systems, electrical infrastructure, or industrial facility projects preferred. Experience managing projects involving multiple internal and external stakeholders. Proven record of successful customer relationship management and project delivery.

Technical Knowledge: Preferred experience with: E-House systems and modular power solutions Medium-voltage and low-voltage switchgear Protection and control systems Transformers and power distribution equipment Data center infrastructure Factory Acceptance Testing (FAT) Site commissioning and startup activities Contract management and change order administration Project scheduling tools and financial reporting systems

Key Competencies: Executive-level customer communication Leadership and influence without direct authority Risk management and problem-solving Financial and commercial acumen Contract interpretation and negotiation Cross-functional team leadership Strategic thinking Conflict resolution Schedule recovery planning Continuous improvement mindset

Success Measures: The Sr. E-House PM will be evaluated on: Schedule adherence Project profitability and margin performance Forecast accuracy Customer satisfaction Change order capture and recovery Cash flow performance Risk management effectiveness Successful delivery of strategic projects Team collaboration and mentorship contributions