HVAC Service Tech

HVAC Service Technician

Las Vegas, Nevada, United States

At Sierra Air Conditioning & Plumbing, we've built a reputation for excellence in Las Vegas by delivering high-quality service and putting our customers first.

We're looking for an HVAC Service Technician who takes pride in their work, communicates with confidence, and delivers a top-tier customer experience on every call.

This role is more than just technical workyou are the face of the company in the home, responsible for identifying opportunities, educating customers, and representing our standard of excellence.

If you are driven, detail-oriented, and customer-focused, this is your opportunity to join a high-performing team.

What You'll Get

Compensation & Benefits:

• Training Pay (46 weeks): $16 $25 per hour
• After Training: Performance-based pay (commission structure)
• Annual Earning Potential: $55,000 $150,000+
• Medical and dental insurance
• 401(k) with company match
• 1 week PTO & paid holidays

Tools & Support:

• Company van, phone, and tablet
• ServiceTitan software
• Dedicated parts department and parts runners
• Tool assistance and equipment support

Growth & Development:

• In-house training (classroom, hands-on lab, mock attic/roof scenarios)
• Ongoing technical and communication coaching
• Leadership development

Team & Culture:

• Strong team environment focused on performance and accountability
• Year-round work and career stability
• Incentives, spiffs, and bonus opportunities
• Company events, meals, and team bonding
• In-house gym and uniform laundry, First Fridays

The Role (What You'll Own)

This is not a high-pressure sales rolethis is about education, trust, and helping customers make informed decisions.

You will:

• Diagnose system performance and identify opportunities
• Educate customers on solutions and improvements
• Generate opportunities (TGLs) for the sales team
• Deliver a professional, high-quality service experience

Key Responsibilities

Service & Technical Execution:

• Perform routine inspections, diagnostics, and light service work
• Identify system inefficiencies and performance issues
• Maintain high-quality workmanship and attention to detail

Customer Experience:

• Build rapport and trust with customers on every visit
• Clearly explain findings and recommendations
• Deliver a consistent 5-star service experience

Performance & Accountability:

• Create TGLs (Tech-Generated Leads) for Comfort Advisors
• Take ownership of performance, productivity, and results
• Continuously improve through training and coaching

Communication & Teamwork:

• Communicate effectively with dispatch and internal teams
• Accurately document job notes and service recommendations
• Represent company standards and professionalism at all times

Standards & Consistency:

• Follow all safety protocols and company processes
• Maintain clean, organized work environments
• Participate in ongoing training and development

What We're Looking For:

• 21+ years old with a valid driver's license and insurable record
• Ability to pass a background check and pre-employment drug screen (including marijuana)
• EPA Universal Certification: Required
• OSHA 10 Certification
• HVAC or related technical experience
• Strong customer communication and relationship-building skills
• Ability to explain technical concepts in simple, clear language
• Detail-oriented, observant, and solution-focused
• Positive attitude and willingness to learn

Important:

• This is NOT a high-pressure sales role
• You are the eyes and ears in the fieldidentifying issues and opportunities
• Success in this role comes from trust, education, and consistency
• You help customers solve problemsnot just fix equipment

Ready to Grow With Us?

Bring your curiosity, professionalism, and drivewe'll provide the training, tools, leadership, and opportunity to build a long-term career with strong earning potential.

Sierra LLC Air Conditioning & Plumbing