Product Manager, Marketplace

About The Role Purchasing Platform is a fast-growing, profitable B2B marketplace company seeking a Product Manager, Marketplace to own product execution across the PP ecosystem. This is a high-impact, cross‑functional role that sits at the intersection of data, engineering, design, and customer experience. You will report to the Senior Director, Marketplace and work in close partnership with the SVP - Operations and the operations team, CTO and technology team, member services teams, and external customers and partners. Your work will directly shape the roadmap and experience of a B2B marketplace used by a diverse and growing user base. At our stage of growth, we need a PM who is equally at home pulling apart a Google Analytics report, writing a crisp Jira ticket, and presenting a product update to company leadership. You are a self‑starter who finds something worth digging into every day — and who brings structure, curiosity, and commercial instinct to everything you touch. Key Responsibilities Roadmap & Product Strategy Co‑own the 6‑12 month product roadmap in close partnership with the Senior Director, Marketplace and the Director of Engineering, ensuring prioritization is grounded in data, user research, and business impact Collect, synthesize, and translate inputs from across the organization — engineering, marketplace, customer success, and leadership — into clear, defensible roadmap recommendations Track and drive delivery momentum across all active roadmap initiatives, proactively identifying and removing blockers before they impact timelines Own and present impact analysis readouts on completed and in‑flight product initiatives to the broader company, communicating clearly on outcomes, learnings, and next steps Manage and continuously improve the cross‑channel customer experience across email, HubSpot, the marketplace platform, and any emerging channels Identify and evaluate market trends, competitive dynamics, and emerging platform capabilities relevant to B2B marketplace products at our stage of growth Data & Analytics Use Google Analytics and complementary data tools to analyze product behavior across our hierarchical user structure — buyers, suppliers, administrators, and channel partners Synthesize large, complex data sets into clear, actionable insights that inform roadmap prioritization, feature decisions, and stakeholder communications Define and monitor the KPIs and success metrics that matter most for marketplace health: conversion, engagement, retention, search performance, and catalog quality Identify data gaps and tracking blind spots and propose solutions in collaboration with engineering to close them Support search and catalog performance analysis to improve discoverability and purchasing efficiency for buyers and suppliers alike. (Depth in this area is a plus.) User Research & Design Gather and synthesize qualitative and quantitative user feedback to surface unmet needs, usability friction, and opportunities for product improvement Review legacy UI/UX work and assess what is performing well versus what requires iteration, bringing a structured point of view informed by data and user insight Partner with design and engineering to balance user needs against business objectives, documenting trade‑offs clearly and tracking decisions transparently Conduct ongoing customer and market research — interviews, surveys, session recordings, and competitive analysis — to surface new product opportunities and validate hypotheses before committing to build Translate user insight into well‑defined problem statements and feature briefs that keep design and engineering aligned on the underlying "why." Execution & Delivery Write detailed, well‑scoped Jira tickets grounded in research, stakeholder input, and clearly defined acceptance criteria — reducing ambiguity and rework for engineering teams Partner closely with engineering and marketplace teams to maintain delivery momentum across all active initiatives, ensuring roadmap items move from concept to completion on schedule Remove blockers actively and consistently — surface issues early, elevate when needed, and keep cross‑functional stakeholders aligned on status and priorities Own and maintain a clear, real‑time view of delivery progress across your assigned initiatives, communicating proactively to leadership when timelines or scope shift Contribute to sprint planning, backlog grooming, and retrospective processes in a way that raises the quality and predictability of engineering delivery over time Stakeholder & External Communication Work closely with the Senior Directors of Product and Engineering, the marketplace team, and customer‑facing colleagues on a daily basis, serving as a reliable connective tissue across functions Align cross‑functional stakeholders on product priorities and direction — facilitating productive conversations when trade‑offs arise and ensuring decisions are documented and understood Own external‑facing product communications with customers, integration partners, and marketplace participants, representing the product team professionally and clearly Contribute to internal product reviews, roadmap planning sessions, and company‑wide updates with well‑prepared, insight‑driven materials What You’ll Own (Key Metrics) Roadmap delivery rate: percentage of committed roadmap items shipped on time within each quarter Product adoption and engagement metrics across the marketplace — DAU/MAU ratios, session depth, feature activation rates Cross‑channel customer experience scores: satisfaction, task completion, and friction metrics across email, marketplace, HubSpot, and SMS Jira ticket quality and backlog hygiene: percentage of tickets rated "well‑scoped" by engineering at point of assignment Stakeholder alignment: consistency of roadmap understanding across engineering, marketplace, and leadership teams Impact analysis coverage: percentage of completed initiatives with a published readout within 30 days of launch What Success Looks Like: 90‑Day Expectations Days 1-30 | Learn & Listen The first month is about building a strong foundation before driving anything forward. Orientation & Relationships: Meet with the Senior Director, Marketplace and Director of Engineering to understand current roadmap priorities, team dynamics, and unwritten context. Schedule 1:1s with key cross‑functional partners across marketplace, engineering, and customer‑facing teams. Gain full access to Jira, Google Analytics, HubSpot, Hotjar, and all internal data platforms. Discovery: Review the existing roadmap and understand the rationale behind current prioritization. Audit the Jira backlog for ticket quality, scope, and stalled items. Review legacy UI/UX work and form initial observations on what is performing versus what needs iteration. Begin mapping the end‑to‑end customer journey across all channels. Success looks like: You can clearly articulate the current roadmap, know who the key stakeholders are, and have formed an initial point of view on gaps and opportunities. Days 31-60 | Synthesize & Contribute Data & Insights: Complete your first Google Analytics deep‑dive across user groups using our hierarchical structure and share a synthesized insight readout with the team. Identify 2-3 data gaps or tracking blind spots and propose solutions in partnership with engineering. Execution: Begin owning Jira ticket writing for upcoming roadmap items — well‑scoped, detailed, and informed by stakeholder input. Partner with engineering to unblock at least one stalled initiative. Begin tracking cross‑channel customer experience gaps systematically. Roadmap: Participate actively in roadmap planning sessions with the Senior Director, Marketplace. Begin contributing data‑backed input on prioritization. Conduct initial customer or stakeholder interviews to surface needs and market opportunities. Success looks like: You are writing quality tickets, contributing meaningfully to roadmap conversations with data, and have a clear pulse on delivery momentum. Days 61-90 | Own & Drive Strategy & Roadmap: Co‑own the 6‑12 month roadmap with confidence — able to defend prioritization decisions with data and user insights. Deliver your first impact analysis readout on a completed or in‑flight initiative to the broader company. Establish a repeatable process for collecting and synthesizing stakeholder feedback into roadmap input. Customer Experience: Present a clear view of the cross‑channel customer experience with identified gaps and a proposed action plan. Own at least one external communication touchpoint with a customer or integration partner. Execution & Delivery: Drive at least one roadmap initiative from concept to completion (or near‑completion). Remove blockers proactively and keep delivery on schedule across all assigned initiatives. Success looks like: You are operating with strong independence, trusted by engineering and leadership, and have a measurable impact on at least one product initiative. What We’re Looking For Required Significant, hands‑on experience with Google Analytics or equivalent product analytics platforms — you know how to extract insight, not just pull reports Proven track record in both mobile and web marketplace environments; B2B marketplace experience strongly preferred Strong Jira proficiency and demonstrated ability to write detailed, well‑scoped tickets that reduce ambiguity for engineering teams Experience co‑owning a product roadmap in a cross‑functional setting with engineering and business stakeholders Familiarity with UI/UX design review processes and the ability to give structured, useful feedback on design work Strong critical thinking skills — able to weigh user needs against business objectives and make trade‑offs explicit Experience with HubSpot or similar CRM/marketing automation platforms in a product or operations capacity Comfort working in a growth‑stage company environment where priorities shift, ambiguity is real, and flexibility is a daily requirement Highly Valued Experience with search and catalog performance analysis in a marketplace or e‑commerce setting Background in customer research methodologies: user interviews, journey mapping, usability testing, or survey design Familiarity with data tools beyond Google Analytics — Mixpanel, Amplitude, Looker, BigQuery, or equivalent Exposure to integration and API partnerships in a marketplace or platform context Prior experience at a B2B SaaS or marketplace company in the $10M-$50M revenue range Culture Fit This role is best suited to someone who leads with curiosity and a genuine appetite to understand problems before proposing solutions. You are equally comfortable in a spreadsheet and a stakeholder meeting — and you bring the same rigor to both. You find satisfaction in shipping things that matter, communicating clearly across functions, and continuously raising the quality of the work around you. At this stage of our growth, the Product Manager, Marketplace must be comfortable operating with some ambiguity, making decisions with imperfect information, and course‑correcting quickly. There is always something worth digging into here — and we want someone who sees that as a feature, not a bug. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr