Food Quality Assurance Supervisor

Job Title: Food Quality Assurance Supervisor
Job Location: Des Plaines-USA-60016
Work Location Type: On-Site
Salary Range: $67,242.40 - 75,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Food Quality Assurance Supervisor is responsible for leading and maintaining all food safety, quality assurance, regulatory compliance, and sanitation programs within the Customer Service Center (CSC). The supervisor oversees the implementation, verification, monitoring, auditing, and continuous improvement of the Food Safety Management System, including HACCP plans, preventive controls, prerequisite programs, allergen management, traceability, recall readiness, sanitation programs, and associated documentation. This position serves as a key resource for operational teams, providing training, coaching, and corrective action support to ensure compliance and operational excellence.

A critical component of this role is strong sanitation leadership experience. The ideal candidate must have hands-on experience managing sanitation programs, conducting and verifying pre-operational (pre-op) inspections, evaluating sanitation effectiveness, and performing environmental monitoring activities. Experience with ATP testing, allergen verification, microbiological and environmental swabbing programs, root cause investigations, and corrective actions is highly preferred. The successful candidate will be comfortable working closely with production and sanitation teams to identify risks, drive continuous improvement, and maintain audit readiness at all times.

Location: Near O'Hare Airport

Work Setting: On-Site

Hours: 7:00 PM - 4:30 AM

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Life Insurance
• Disability Coverage
• Wellness Programs
• Employee Assistance Program

Main Accountabilities

• Strong knowledge of HACCP, Preventive Controls, GMPs, SSOPs, and food safety regulations.
• Ensure compliance with FDA, USDA, customer specifications and other regulatory and corporate food safety standards.
• Assist department leadership in food safety investigations and report findings.
• Proven experience leading sanitation and environmental monitoring programs. Hands-on experience conducting pre-operational inspections and sanitation verification activities.
• Experience with ATP testing, environmental swabs, allergen swabs, trend analysis, and corrective action management.
• Ability to train, coach, and influence cross-functional teams on food safety and quality expectations.
• Internal auditing and regulatory inspection experience preferred.
• Strong analytical, problem-solving, and documentation skills.
• Document and input data into the food safety and quality management system.
• Insert monthly data in the company web-based portal.
• Update food safety manuals and maintain relevant documents.

Knowledge, Skills and Experience

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred
• One to three years of related work experience required in the food safety area
• Proven analytical and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve budget
• Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
• Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.