Supplier Quality & Customer Satisfaction Manager

Supplier Quality & Customer Satisfaction Manager

The Supplier Quality & Customer Satisfaction Manager is responsible for ensuring suppliers consistently meet quality, delivery, and performance expectations that support customer satisfaction objectives. This role serves as the primary link between Procurement, Supply Chain, Operations, Manufacturing, and Suppliers to improve supplier quality, reduce defects, eliminate disruptions, and drive continuous improvement across the supplier base.

Key Responsibilities:

• Develop and manage the Supplier Quality Program.
• Establish supplier quality requirements, standards, and performance expectations.
• Lead supplier qualification, onboarding, and approval processes.
• Conduct supplier audits and assessments.
• Monitor supplier performance through scorecards and KPI reviews.
• Lead Supplier Corrective Action Requests (SCARs).
• Facilitate root cause investigations using 8D, 5 Why, and Fishbone methodologies.
• Lead supplier development initiatives and quarterly business reviews.
• Support incoming quality controls and risk mitigation activities.
• Drive supplier-related improvements impacting customer satisfaction.

Required Qualifications:

• Bachelor's degree in Engineering, Manufacturing, Supply Chain, Quality, or related field.
• 5+ years of supplier quality, manufacturing, procurement, or operations experience.
• Experience managing supplier audits, corrective actions, and quality programs.
• Strong analytical, leadership, and project management skills.

Key Performance Indicators:

• Supplier PPM Reduction
• Incoming Defect Reduction
• Supplier Audit Compliance
• Supplier On-Time Delivery
• Corrective Action Closure Rate
• Supplier-Caused Customer Complaints
• Cost of Poor-Quality Reduction

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today!