Resident Care Coordinator

Resident Care Coordinator

Cornerstone Management oversees multiple Assisted Living communities dedicated to providing compassionate, high-quality care for seniors. Our mission is to foster safe, engaging, and person-centered environments where residents can thrive while preserving their independence and dignity.

The Clinical Administrative Assistant / Scheduler / Residential Care Coordinator provides vital administrative and clinical support to ensure seamless daily operations of the community. This role coordinates resident care needs, maintains staff schedules, supports compliance with state regulations, and assists with on-call responsibilities. The position serves as a central link between residents, families, caregivers, nurses, and leadership to promote quality of care and organizational efficiency.

What We Offer:

• Competitive salary commensurate with experience.
• Comprehensive benefits package (health, dental, vision, 401k).
• Paid time off and recognized holidays.
• Ongoing professional development and training opportunities.
• Supportive work environment with a focus on resident-centered care.

Key Responsibilities

Administrative & Clinical Support

• Maintain accurate and timely resident records, charts, and care documentation in compliance with DHS regulations and facility policies.
• Prepare reports, correspondence, and communications for the clinical and administrative teams.
• Support regulatory audits, inspections, and surveys with organized and accessible documentation.
• Handle phone calls, emails, and inquiries from residents, families, staff, and providers with professionalism and discretion.

Scheduling & Staffing

• Develop, maintain, and publish caregiver, nursing, and support staff schedules to ensure adequate coverage across all shifts.
• Track staff availability, time off requests, call-ins, and coverage changes; adjust schedules as needed.
• Communicate schedule updates and changes promptly to staff and leadership.
• Collaborate with department heads to anticipate staffing needs and minimize overtime.

Resident Care Coordination

• Serve as a primary contact for residents and families regarding care questions, service plans, and daily needs.
• Coordinate with nursing and caregiving staff to ensure care plans are followed.
• Facilitate communication between residents, physicians, and healthcare providers.
• Monitor resident satisfaction and escalate concerns to leadership for resolution.

On-Call Rotation

• Participate in the leadership on-call rotation to provide after-hours support to staff and residents.
• Respond to urgent scheduling needs, staffing shortages, and resident care issues as they arise.
• Provide guidance and escalation support to on-duty staff during emergencies or incidents.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Minimum 2–3 years of experience in healthcare administration, scheduling, or resident care coordination (assisted living, senior care, or healthcare setting preferred).
• Strong knowledge of state regulations (e.g., DHS 89 for Wisconsin or applicable state codes).
• Proficiency with scheduling software, EMR systems, and Microsoft Office Suite.
• Exceptional organizational, multitasking, and communication skills.
• Ability to remain calm under pressure, problem-solve quickly, and maintain resident-centered focus.

Core Competencies

• Resident and family advocacy
• Team collaboration and staff support
• Regulatory compliance and accuracy
• Adaptability in fast-paced environments
• Strong interpersonal and conflict resolution skills

Work Schedule

• Full-time, Days
• Participation in the leadership on-call rotation is required.

Cornerstone Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.