Data Center Customer Operations Technician III - Secaucus, NJ

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.


A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary

Equinix data centers are mission-critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide. Service continuity is essential, and operational excellence is required at all times.

The Technical Operations Technician III (L3) is an experienced, hands-on role responsible for independently executing complex customer and infrastructure work within the Data Center. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small-scale infrastructure modifications.

Responsibilities

Independently perform installation, de-installation, and modification of customer equipment, cabinets, and infrastructure

Execute racking and stacking of servers, network devices, and cabinets to Equinix standards

Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs

Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted-pair copper, and coax

Perform advanced fiber terminations and support switched, multiplexed, and media-converted circuits

Troubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required

Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking

Partner directly with customers to resolve technical issues and ensure a high-quality service experience

Maintain detailed and accurate documentation for all work performed, including configurations and change records

Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards

Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies

Complete all required technical, safety, and compliance training within required timeframes

Adhere to all safety, security, and change-management requirements within a critical facilities environment

Additional Qualifications/Responsibilities

Qualifications

High School Diploma or equivalent required

Demonstrated hands-on experience in a data center or mission-critical environment

Strong technical troubleshooting skills, with the ability to work independently on complex tasks

Proven experience with structured cabling, fiber optics, cross-connects, and customer installations

Solid mechanical and/or electrical aptitude at a system level

Ability to clearly document work, follow established procedures, and meet time-bound commitments

Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation

Flexibility to work shifts and on-call rotations as required to support 24x7 operations

The targeted pay range for this position in the following location is / locations are:

United States - NY2 New York City : 59,000 - 88,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.