Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

Supervisory MSA's are responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Supervisory MSA monitors work assignments, provides evaluations of employee performance, resolves daily workplace issues, maintains efficient workflow, and creates a positive work environment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to:

• Assigning and evaluating work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs of subordinate staff.
• Evaluating employee performance and taking disciplinary action when necessary.
• Extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Routinely communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills.

Work Schedule: Monday - Friday 8:00am - 4:30pm

Telework: Ad-hoc telework may be eligible upon supervisory discretion

Virtual: This is not a virtual position.

Functional Statement #: 40844-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized