Store Manager

Job Description


About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face - facials, lashes, brows, and skincare - FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.
Position Overview

As a Store Manager, you are responsible for leading daily operations, developing a high-performing team, driving financial performance, and delivering an exceptional guest experience. This role is ideal for a motivated leader who thrives in a fast-paced environment, is passionate about coaching and development, and is committed to maintaining the highest brand standards.
Operations Responsibilities

• Deliver exceptional customer service while upholding FACE FOUNDRIÉ brand standards
• Drive store performance by meeting or exceeding key business metrics, including:
  
  • Service revenue
  • Average ticket
  • Client count
  • Rebooking percentage
  • Retail sales
• Identify opportunities for business growth through staffing, scheduling, coaching, and operational improvements
• Oversee all aspects of team management, including recruitment, onboarding, training, performance management, and employee development
• Ensure compliance with all company policies, safety procedures, sanitation standards, and legal requirements
• Conduct regular performance reviews and provide consistent coaching and feedback
• Create and maintain team schedules to ensure proper coverage and operational efficiency
• Oversee inventory management and maintain appropriate product and supply levels
• Assist in forecasting sales goals, growth opportunities, and operational planning

Financial Management

• Partner with the store owner to develop and manage the store budget
• Monitor financial performance and analyze reports to identify opportunities for revenue growth and expense management
• Implement strategies to achieve profitability, sales goals, and operational success

Customer Experience

• Ensure the delivery of high-quality services and an exceptional guest experience
• Address guest concerns professionally and resolve issues in a timely manner
• Foster a positive, welcoming, and team-oriented environment for both guests and staff

Leadership, Training & Development

• Lead by example through professionalism, productivity, and service excellence
• Perform services on guests while maintaining strong technical standards
• Coach, mentor, and develop team members to support individual and store growth
• Identify professional development opportunities for employees and support career progression
• Ensure attendance and participation in all required trainings and product education
• Conduct verbal and technical interviews to identify talent aligned with store goals and culture

Marketing & Community Engagement

• Partner with the owner to execute marketing initiatives that drive client acquisition and retention
• Support local events, promotions, partnerships, and community outreach opportunities
• Assist with social media and brand visibility efforts as needed

Qualifications

• Active Esthetician License required
• Previous salon, spa, or beauty management experience preferred
• Minimum of 1 year of management or leadership experience preferred
• Strong leadership, communication, and organizational skills
• Proven ability to coach, motivate, and develop a team
• Strong understanding of sales performance and operational management
• Passion for skincare, guest experience, and team development

Job Details

• Full-Time, Hourly Non-Exempt
• Pay Range, $20 - $35 per hour
• Nights and weekends required