Product Manager Sr

Job Title: Senior Product Manager
Location: Seattle, WA 98101 - Hybrid (4 days onsite, 1 day remote)
Duration: 04-month contract (with possible extension)
Work Schedule: 40 hours per week, Monday–Friday, 8:00 AM–5:00 PM
Start Date: Targeting Nov 2026
Pay Rate: $77.46/hr - $80.98/hr on W2
Benefits: Medical, Dental, Vision.

Job Description

• Nordstrom is seeking a Senior Product Manager to lead its Communications Platform (CSP) product during a temporary staff coverage assignment. This role will focus on continuing a multi-phase migration to Adobe Journey Optimizer (AJO), managing vendor relationships, and partnering with Platform Engineering and business stakeholders to enhance customer communication preferences, channel selection, send frequency, and personalization.
• The ideal candidate will have strong product management experience, hands-on familiarity with email service provider (ESP) platforms, and experience collaborating with engineering teams on data feeds, reporting integrations, and platform capabilities.

Key Responsibilities

• Own the remaining phases of the Adobe Journey Optimizer (AJO) migration, including lifecycle journeys and communication preference enhancements, while ensuring delivery against committed milestones.
• Serve as the primary product point of contact for Adobe, including Adobe Consulting Services and Adobe Ultimate Success, managing scope discussions, escalations, and delivery alignment.
• Partner with CSP Platform Engineering to improve communication preferences and capabilities, including trigger logic, collision control, and audience/data integrations across email, push notifications, and text messaging.
• Collaborate with CRM Strategy, CRM Enablement, Loyalty, Credit, and Marketing teams to translate business needs into clear product requirements.
• Drive strategy discussions on communication channels and send frequency, balancing customer trust, deliverability, and revenue impact.
• Partner with engineering teams on technical scoping, platform architecture, data integrations, and workflow development.
• Track and report migration milestones, dependencies, and risks to the CSP Core Team and leadership.
• Maintain momentum and stakeholder alignment across an active, multi-phase platform migration.

Required Qualifications

• 5+ years of product management experience in a technology-driven environment.
• Experience with marketing technology, CRM, communications, or email service provider (ESP) platforms.
• Hands-on familiarity with Adobe Journey Optimizer (AJO), Adobe Experience Manager (AEM), or comparable platforms such as Salesforce Marketing Cloud, Braze, or Bluecore.
• Experience with customer and product data feeds, reporting integrations, and data pipelines.
• Familiarity with BigQuery, Looker, and GA4 across CDP, loyalty, and lifecycle platforms.
• Ability to translate business requirements into clear, prioritized technical specifications for trigger logic, data integrations, and workflow builds.
• Experience partnering directly with engineering teams on technical scoping and platform architecture.
• Experience managing vendor relationships, scope negotiations, escalations, and delivery alignment.
• Strong communication, stakeholder management, and problem-solving skills.
• Demonstrated ability to develop communication strategies involving channel selection, send frequency, collision control, and personalization.

Preferred Qualifications

• Experience with customer data platforms (CDPs), audience segmentation, and activation.
• Experience with SMS/text messaging platforms.
• Background in retail, e-commerce, loyalty, or lifecycle marketing programs.
• Bachelor's degree in Marketing, Business, Computer Science, Information Technology, or a related field, or equivalent experience. An advanced degree is a plus.

Interview Process

• The first-round interview will be conducted by the current full-time employee (FTE) whom the selected candidate will cover during the assignment.

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