Field Training Manager (Remote)

Job Description

Job Description

The Field Training Manager supports operational excellence, hospitality, and team member development through consistent field-based training, coaching, and follow-up. This individual partners with Operations Directors, District Managers, and site leaders to identify training gaps, improve execution, reinforce company standards, onboard and orient new field leaders, and create a consistent experience across all markets. The Field Training Manager is a subject-matter expert and resource for field team members, helping them understand both the “what” and “why” behind company procedures and hospitality expectations.

Preference will be given to candidates who reside in one of the following markets:

• Raleigh, Charlotte, Winston-Salem, or Asheville, NC
• Knoxville, TN
• Louisville or Lexington, KY metro areas.

Responsibilities RESPONSIBILITIES
• Partner with Operations Directors, District Managers, and site leaders to support consistent training, operational execution, hospitality, and team member development across all markets
• Conduct field visits to observe performance, identify training gaps, coach leaders and team members, and reinforce company standards
• Provide hands-on training and support related to car wash operations, site procedures, safety, hospitality, and leadership development
• Support onboarding and continued development for new and existing field-based team members and leaders
• Reinforce ZIPS Hospitality expectations by coaching teams on service in the four touchpoints, professionalism, urgency, and overall guest experience
• Build strong partnerships with Operations leadership to promote communication, buy-in, accountability, and shared ownership of field training priorities
• Create clear visit recaps that include wins, opportunities, action items, and follow-up expectations
• Track recurring training gaps using KPIs and field observations by site and market to identify trends and help prioritize future training needs
• Develop, update, and facilitate training tools, content, and resources that support operational consistency, hospitality, leadership development, and team member growth
• Support company initiatives, new process rollouts, operational changes, and field communication through structured training and follow-up
• Serve as a field resource and subject matter expert for car wash operations, procedures, hospitality standards, and training best practices
• Promote a positive training culture focused on coaching, consistency, accountability, partnership, and continuous improvement Required Skills MINIMUM QUALIFICATIONS
• 1+ years of site management, field operations, or multi-unit leadership experience preferred
• Strong understanding of car wash operations, site-level execution, hospitality, and team member development
• Experience training, coaching, and developing frontline team members and field leaders
• Ability to travel 70% or more, including market visits, day travel, and overnight travel
• Proficiency in Microsoft Office
• Must be able to sit at a desk for prolonged periods and work outdoors
• Must be able to lift up to 15 pounds at times

REQUIRED SKILLS AND ABILITIES
• Strong operational knowledge with the ability to coach teams on procedures, standards, safety, site flow, and guest experience
• Strong communication and relationship-building skills with the ability to partner effectively with Operations Directors, District Managers, site leaders, and team members
• Ability to observe field behaviors, identify root causes, and provide clear, actionable coaching
• Ability to lead a full training cycle, including assessment, planning, facilitation, follow-up, and measurement of progress
• Strong facilitation skills with the ability to train individuals, small groups, and larger field leadership audiences
• Ability to create buy-in and partnership with Operations leadership by connecting training priorities to business results and field needs
• Strong organizational and time management skills with the ability to manage multiple markets, priorities, and follow-up items
• Ability to adapt training style based on audience, market needs, leadership level, and operational priorities
• Strong decision-making and problem-solving skills in a fast-paced field environment
• Ability to support both immediate training needs and long-term development priorities
• Strong sense of ownership, accountability, and pride in the impact training has on operational execution, hospitality, team member experience, and company success.