Registered Client Associate

Job Description

Job Description

Moors & Cabot: Where Your Financial Career Finds Its Home.

For over 135 years, Moors & Cabot has been a cornerstone of personalized wealth management. Headquartered in Boston, MA, with offices across the United States, we're not just a financial firm – we're a community dedicated to helping clients achieve their financial goals.

We empower our full-service Financial Professionals with the tools and support they need to excel, offering a comprehensive suite of investment services including financial planning, investment advisory, brokerage, retirement planning, and cash management. We also proudly serve individuals, families, and institutions with a wide range of investment products.

Join a firm with a rich history of integrity and a future built on innovation. At Moors & Cabot, we foster a professional and supportive environment where your contributions are valued, and your success is our priority. Come define the meaning of financial services with us.

Role Description

The Registered Client Associate is a forward facing member of the Moors & Cabot team with a mission to help clients achieve their financial goals by competitively delivering the highest quality service. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving. By facilitating these interactions and being an active, collaborative and engaged employee, this role provides room for growth and advancement opportunities.

This full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 8:30 AM to 5:00 PM EST. This role is located in our Boston headquarters and is eligible for a hybrid schedule: at least 3 days in office and up to 2 days remote.

Role Responsibilities

Client/Financial Professional Team Duties (70%)

• Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums

• Plan and arrange client meetings

• Document and execute money moves - deposits, ACH, wires, withdrawals, rollovers, etc.

• Complete data entry for MoneyguidePro plans and assist with Riskalyze questionnaire completion

• Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc.

• Assist with new financial professional transition when assigned

• Service advisory accounts, as applicable

• Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise

  • Compliance, Operations, IT, Strategic Initiatives, Training Center, etc.

• Research client portfolios as assigned and as experience is gained remain knowledgeable about financial markets

• Determining client needs through service to initiate opportunities for Financial Professionals

• Perform research for client portfolios, as assigned

• As experience progresses, maintain open communication with assigned FPs to discuss financial opportunities and client financial plans

• Collaborate with Marketing to assist with financial professional marketing strategies and initiatives

• Contribute to Client Associate RingCentral chat to share knowledge with others

• Assist with other branch coverage when needed

• Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored trainings

• Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable

Office Administrative (20%)

• Maintain and organize client files, CRM Redtail notes, and documentation

• Utilize DocuSign and DocuPace for form signature, distribution, and documentation

• Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed

• Other duties as assigned

Other (10%)

• Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities

• Compile monthly reports for assigned client/financial professional teams

• Submit monthly expense reports to provide accurate P&L data

• Be an active culture carrier within teams and contribute to a positive team morale

Key Measurements

• Ability to integrate into Financial Professional(s)’ business and build rapport with clients

• Accomplishment of annual organizational, team and personal goals as communicated by management

• Revenue growth for the Financial Professional(s)’ business as well as overall growth for the firm

• Activity volume measured from communications, workflow items, adoption of new tools and professional development courses

Minimum Requirements

• 3-7 years of relevant experience

• Associate Degree in Business, Finance, or related field

• SIE licensed

• Series 7 and 66 (63/65) licensed or able to attain within first 3-6 months of employment

• Confident in using Microsoft Office Suite and Google Suite

• Competent using Concur, RBC, AOS, RedOak, RedTail

• Comfortable taking initiative and being part of a team

• Competent in the following Knowledge, Skills, and Abilities:
  

  • Customer Service

  • Math

  • Clerical Work

  • Reading, Writing, and Oral Expression

  • Active Listening

  • Critical Thinking

  • Social Perceptiveness

  • Coordination

  • Time Management

  • Deductive and Inductive Reasoning

  • Empathy

  • Selective Attention

  • Time Sharing

  • Memorization

  • Initiative

  • Persuasion

  • Negotiation
    

Preferred Requirements

• Bachelor’s Degree in Business, Finance, or related field

Compensation and Benefits

The expected base salary for the role at the time of posting will be between $55,000 and $85,000 per year at the commencement of employment. However, base salary, if hired, will be determined on an individualized basis and is dependent on experience, skills, registration status, market conditions, location and business needs. Base salary is only part of the total compensation package, which may also include variable compensation in the form of commission earnings, incentive compensation, discretionary bonuses, and other Moors & Cabot sponsored benefit programs.

Total Rewards Benefits Package:

• Medical, Dental & Vision

• Short Term Disability, Long Term Disability, Life Insurance, and optional Supplemental Life insurance for employee, spouse, and dependents

• 401k plans with yearly match

• Flexible spending accounts

• Identity Theft Protection insurance

• Critical Illness and Accident insurance plans

• PTO: vacation, personal days, sick time, and volunteerism day to encourage community involvement

Moors & Cabot is an Equal Opportunity Employer.

Moors & Cabot is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We utilize the Department of Homeland Security’s employee authorization program, E-Verify. E-Verify confirms employment eligibility by comparing the employee's Form I-9 information entered in E-Verify by the employer with the information in records available to SSA and/or DHS.