Customer Service Team Member

Made-to-Order Sales Associate - DeLallo Italian Marketplace
Job Type: Full-time or Part-time

DeLallo Italian Marketplace is excited to announce the grand opening of our new Made-to-Order Department , and we are looking for friendly, energetic, customer-focused Made-to-Order Sales Associates to join our team.

This is a great opportunity for someone who enjoys working with people, talking about great food, and helping customers select fresh, high-quality Italian marketplace items in a fast-paced, customer-facing environment.

Position Summary

Made-to-Order Sales Associates will work in our new made-to-order area, assisting customers with menu selections, answering questions, taking orders, helping present products, and creating a welcoming customer experience.

The ideal candidate is outgoing, dependable, professional, and comfortable engaging with customers. This position is a great fit for someone who enjoys food, customer service, sales, and being part of a new and exciting department.

Schedule

Made-to-Order Sales Associate positions may be available as full-time or part-time. All positions require weekend availability.

To meet business needs, some employees may be required to come in early to help prepare the store for opening. Shifts may begin at 5:00 AM or earlier , based on department needs.

Major holidays are off with pay.

Responsibilities

Greet customers in a friendly, professional, and welcoming manner
Assist customers with made-to-order menu selections and product questions
Take customer orders accurately and communicate order details clearly
Provide excellent customer service in a fast-paced food service environment
Use product knowledge to recommend items and help customers make selections
Help maintain clean, attractive, and well-stocked service areas
Package, label, and present made-to-order items according to department standards
Support the made-to-order team during busy periods
Follow food safety, sanitation, and company procedures
Maintain a clean, safe, and organized work area
Communicate customer needs, product questions, or service concerns to management
Support grocery, kitchen, deli, bakery, and marketplace departments as needed

Qualifications

Previous customer service, retail, grocery, food service, restaurant, deli, bakery, or sales experience is helpful but not required
Friendly, outgoing, and customer-focused personality
Strong communication skills
Ability to talk with customers and make helpful product recommendations
Dependable, punctual, and willing to learn
Ability to work in a fast-paced environment
Strong attention to detail when taking and communicating orders
Interest in Italian foods, specialty foods, and high-quality customer service
Ability to stand, walk, bend, and remain active throughout the shift
Ability to follow food safety and sanitation procedures
Weekend availability is required