Training Support Specialist - 00158009

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families with access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan (401(k), 457), 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; telework opportunities depending on the position. Job Description Under general supervision and reporting directly to the Deputy Director of Organizational Training and Professional Development, this position provides administrative and technical support to a team of trainers, instructional designers and their managers. Partners with other departments, divisions, outside agencies, and vendors to address business issues, exercises various latitudes of independent judgment. Administers and provides high level support for various project contracts, implementation of procedures, and/or specialized functions. Assists with task guidance of team members. Processes requisitions and payments. Responsibilities Generate, analyze, and distribute LMS reports to track learner progress, course completions, and participation rates to ensure data accuracy and relevance for stakeholders. Develop and schedule recurring and ad hoc LMS reports to meet the information needs of leadership, auditors, and compliance teams. Create and update user accounts in the learning management systems; track and maintain user account records and monitor enrollment activity. Administer and manage contracts throughout their lifecycle to ensure compliance with organizational policies. Coordinate with internal stakeholders and external vendors to mediate contract-related issues. Maintain organized contract files and reporting systems to support audits, performance reviews, and decision‑making processes. Create, submit, and manage requisitions for goods and services, ensuring accuracy, completeness, and compliance with organizational procurement policies. Track and monitor status from initiation through purchase order issuance, resolving discrepancies and delays as needed; coordinate with internal stakeholders and purchasing teams to ensure timely processing. Monitor and manage designated email inboxes, ensuring timely review, prioritization, and response to incoming messages in accordance with service standards, route inquiries to appropriate team members, and track follow‑up actions to ensure resolution. Process and manage supply orders to ensure the availability of materials, equipment, and resources needed for departmental operations and training activities; coordinate with vendors and internal stakeholders to confirm order accuracy, delivery schedules, and quality of goods received. Minimum Qualifications Associate’s degree in business or a related field from an accredited college or university and two (2) years of experience (lower level Business Support Analyst 1; GSP130). Preferred Qualifications Track record of providing quality superior customer service. Intermediate to advanced LMS navigation and administration. Intermediate to advanced Microsoft Excel and Word proficiency. Experience managing and reporting complex data. Benefits Employee retirement plan (401(k), 457) Paid holidays (13) Vacation & sick leave Medical, dental, vision, long‑term and short‑term care, life insurance Employee discount programs Telework opportunities (when available) Additional Information For more detailed information about the Georgia Department of Human Services: DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date to: View email address on click.appcast.io. The selected candidate may be subject to pre‑employment drug screening, education verification, reference checks, motor vehicle records, and criminal background checks. #J-18808-Ljbffr Georgia Department of Human Services