Principal Product Manager

Overview We are hiring a Principal Product Manager to lead SMB On‑boarding and support experiences across Microsoft Advertising, focused on helping advertisers get started, resolve issues, and achieve value faster throughout their lifecycle. Responsibilities Product Vision & Strategy: Own the long‑term vision and roadmap for SMB onboarding and support experiences, defining how the product helps customers successfully set up, activate, troubleshoot, and grow. Customer Advocacy: Deeply understand SMB customer pain points across onboarding, activation, support, and early lifecycle journeys, and translate those needs into scalable product capabilities that reduce friction and improve customer outcomes. Execution & Decision‑Making: Navigate high ambiguity, make clear prioritization and tradeoff decisions, and drive execution across multiple engineering and product teams. Data & AI Collaboration: Partner with Data Science and analytics teams to identify customer pain points, measure experience quality, and drive continuous improvement in activation, support effectiveness, and retention. Cross‑Functional Alignment: Work closely with Sales, Support, Marketing, Legal, Policy, and other partner teams to ensure onboarding and support experiences are useful, compliant, trustworthy, and ready for adoption. Go‑to‑Market & Adoption: Lead launch and iteration strategy for onboarding and support improvements, ensuring they drive measurable gains in customer activation, satisfaction, retention, and long‑term value. Platform & Ecosystem Influence: Help shape Microsoft Advertising’s broader approach to customer onboarding, assistance, and support by defining patterns, best practices, and scalable experience principles across the product. Qualifications Required Qualifications Bachelor's Degree and 8+ years experience in product/service/program management or software development. Equivalent experience. Preferred Qualifications Bachelor's Degree and 12+ years experience in product/service/program management or software development. Equivalent experience. 5+ years experience in developing digital advertising products. Compensation and Benefits Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. For San Francisco Bay area and New York City metropolitan area the base pay range is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Equal Opportunity Employer Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr