Multi-Stage Collector I Auto-6

Position Overview Multi-Stage Collector I Auto-6 (Auto-6). Responsible for managing mid‑stage, late‑stage, and high‑risk delinquent accounts across consumer products such as equity, unsecured, auto, and credit card. Proposes solutions and documents accounts in accordance with the bank’s guidelines and legal requirements, ensuring risk mitigation and a positive customer experience. Essential Duties and Responsibilities Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency. Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist. Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency. Skip trace accounts by accessing statements, applications, and third‑party vendor services to improve customer contact and overall account resolution. Employ conflict management skill set to handle escalated situations while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service. Multi‑task and work independently in a fast‑paced environment while reviewing metrics and evaluating performance. Mentor and train peers while functioning as a Customer Solution’s subject matter expert. Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program. Supervisory Responsibilities None. Minimum Knowledge & Skills Required High school diploma or equivalent. Minimum one‑year collections, customer service, sales, or customer solutions advocacy experience required. Proficient oral, written, and interpersonal communication skills. Exemplary comprehension, listening, and negotiation skills. Excellent customer service skills with both external and internal customers. Attention to detail. Excellent conflict management skills. Ability to work in a Call Center environment. Basic mathematical and analytical skills. Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy. Strong experience with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook. Self‑motivated, professional with strong organizational and problem‑solving skills. Compensation and Benefits Base salary is reflective of the range for this pay grade. Individual salaries vary based on role, experience, location, and skillset. Benefits include comprehensive programs covering physical, financial, emotional, and social well‑being. Location Grand Rapids, Michigan 49546 Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. #J-18808-Ljbffr